South Carolina Department of Motor Vehicles ยท 2 weeks ago
Program Coordinator I / Assistant Branch Supervisor II - 183537
Lancaster County, SC
Full-time
Hybrid
Mid LevelThe South Carolina Department of Motor Vehicles is seeking an Assistant Branch Supervisor II to provide frontline leadership at their Lancaster DMV Branch Office. The role involves managing day-to-day operations, supervising staff, ensuring customer service excellence, and handling various administrative responsibilities.
Government Administration
No H1B
Responsibilities
Serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes; including, but not limited to, the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office
Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure employees meet requirements and needs. Counsels and reprimands employees. Completes human resources requirements for subordinate personnel including EPMS rating and time entries/request in SCEIS
Provides oversite and direction for the operation of the offices, front line customer services of a branch office, along with knowledge and skills testing program and examiner utilization. Registers applicants for motor voter and/or selective service, if required
Reconciles daily activity reports to include bank detail, timesheets and approves refund requests. Secures audited documents, petty cash fund and accountable monies on a day-to-day basis. Responsible for ensuring building is secure. Assists in the preparation of close of day bank deposit and for securing all monies in bank depository. Performs routine maintenance on equipment
Assists the general public by administering knowledge tests for all classes to include CDL, along with processing driver and vehicle transactions. Answer customer inquiries pertaining to driver and/or vehicle services, in person, through email or by retrieving and responding to phone messages
Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly and yearly reports. Performs other duties as required by manager
Qualification
Required
A high school diploma and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests
Where applicable, successfully certified to administer all classifications of road testing to include, knowledge skill tests, complete a formal CDL examiner course, that includes Introduction to CDL Licensing System, and Overview of the CDL Tests
Knowledge of DMV laws, regulations, policies, and procedures
Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees
Ability to communicate, both orally and in writing
Proficient in basic computer skills and experience with Microsoft Outlook, Excel, and Word
Proficient in Phoenix
Capable of performing management duties as outlined by Branch Office Manager
Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service
Must be able to lift up to 50 pounds
The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of the customers
Limited overtime may be required to meet departmental deadlines or to serve all customers
Preferred
A high school diploma and relevant program experience
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
Founded in 1918
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
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