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CVS Health · 3 weeks ago

Meritain Manager, Account Executive

United States

Full-time

Remote

Senior Level

$54K/yr - $139K/yr

7+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through a dedicated workforce. The Meritain Manager, Account Executive is responsible for developing account management strategies, maintaining customer relationships, and ensuring customer satisfaction and revenue targets are met for large market accounts.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts

Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers

Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers

Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer. Formulates complex financial decision recommendations and presents them to management. Supports New Business Sales team with finalist meetings for new business

Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage

Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version). Retains and cultivates a profitable book of business by coordinating the renewal process

Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed

Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer

Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy

Leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)

Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book. Owns, manages, and coordinates renewal strategies. Drives/executes on upsell activities

Supports New Business Sales team with finalist meetings for new opportunities

Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio. Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services. Leads Presentations with clients

Required to communicate with internal and external parties. May require travel to offsite locations for in-person meetings

Qualification

Account managementSales strategiesClient retentionSelf-funded health careFinancial managementLife/accident/health licenseCommunication skillsCollaborationProblem-solving