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LanceSoft, Inc. · 6 hours ago

Human Resources Business Analyst

Austin, TX

Contract

Hybrid

Mid, Senior Level

$45/hr - $53/hr

3+ years exp

LanceSoft, Inc. is seeking a Human Resources Business Analyst to support the HR Business team in day-to-day HR Service Delivery operations and improvements. The role involves acting as a liaison with the ServiceNow platform team to design and deliver HRSD features and enhancements while ensuring compliance with HR policies.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Nikunj Adwani

Responsibilities

Serve as the HRSD subject matter expert (SME) for HR Business stakeholders—translate HR process needs into platform requirements and configurations

Triage, analyze, and resolve HRSD issues (cases, requests, tasks) and coordinate root-cause fixes

Manage and optimize HR case lifecycle: intake, categorization, assignment, SLAs, escalations, and closure

Maintain and improve HR Knowledge Base (articles, lifecycles, feedback loops) to drive case deflection and self-service adoption

Support HR portals, catalog items, service items, and HR workflows to ensure intuitive employee experience

Partner with the ServiceNow platform team to deliver enhancements: requirement gathering, backlog grooming, solution design, configuration, testing, and release coordination

Write clear functional specs, user stories, acceptance criteria, and test cases; participate in demos and UAT

Validate platform changes against HR policies, security, compliance, and data privacy (PII/PHI) requirements

Coordinate deployments with change management processes; ensure proper documentation, versioning, and rollback plans

Configure and maintain HR services, HR profiles, lifecycle events, HR case/workflow models, COE definitions, and data models

Administer HRSD security: user/role assignments, entitlements, COE scopes, data segmentation, and HR data access controls

Maintain HR catalog items, forms (UI policies, client scripts), and automation (flows, workflows, decision tables)

Monitor platform health for HRSD (queue backlogs, SLAs, performance dashboards, integration errors)

Build and maintain HRSD dashboards and reports (volumes, SLA attainment, turnaround time, KPIs)

Provide insights and recommendations to reduce case volumes, improve resolution time, and enhance employee experience

Act as the point of contact for HR service owners and HR operations leads

Conduct knowledge transfer, training, and playbooks for HR agents and super users

Facilitate workshops for process discovery, continuous improvement, and roadmap planning

Qualification

ServiceNow HRSDHR data privacyServiceNow configurationsBacklog managementServiceNow certificationsUser storiesChange managementStakeholder managementCommunication skills

Required

3–7 years supporting HR processes and systems, with 2+ years hands-on in ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security)

Experience translating business needs into ServiceNow configurations, flows/workflows, and catalog/forms

Strong understanding of HR data privacy, access controls, and compliance requirements

Proficiency in backlog management, user stories, UAT, and change/release management

Strong communication and stakeholder management skills across HR, IT, and InfoSec

ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs)

Preferred

Exposure to integrations with Workday / SAP SuccessFactors / Oracle HCM (via ServiceNow IntegrationHub, MID Server, APIs)

Experience with Knowledge Management, Virtual Agent, Employee Center / EC Pro, and document generation (e.g., DocGen)

Familiarity with analytics/dashboards, performance SLAs, and operational metrics

Experience with lifecycle events (onboarding, transfers, offboarding), employee journeys, and policy automation

Company

LanceSoft, Inc.

Glassdoor4.1

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.

Founded in 2000

Herndon, Virginia, USA

5001-10000 employees

http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (32)

2023 (23)

2022 (25)

2021 (60)

2020 (80)

Funding

Current Stage

Late Stage

Leadership Team

Ram Karuppusamy

Chairman & CEO

Simon Dealy

Chief Financial Officer

Company data provided by crunchbase