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JLL · 3 weeks ago

Data Center Operations Manager

Atlanta, GA

Full-time

Onsite

Senior Level

6+ years exp

JLL is a leading global provider of real estate and investment management services. The Data Center Operations Manager is responsible for overseeing the day-to-day infrastructure operations and ensuring compliance with all processes and regulations while providing direction to the maintenance team.

CommercialReal Estate

No H1B

Responsibilities

Overseeing day to day infrastructure operation, including maintenance

May have responsibilities for corporate real estate tasks and activities, but the primary focus and responsibility is the computer room(s) and critical infrastructure areas

Single point of contact between Supplier team and Data Center Operations organization for all technical and emergency issues

Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements

This position is expected to have the skills required to provide direction to the maintenance team for the repair and maintenance of building infrastructure systems

Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance

Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. – Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes)

Able to provide feedback and input to capital construction project process including commissioning

Implementation and management of Preventative Maintenance Program as directed by the client

Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments

Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met

This includes direct technician labor, third party spend and other corporate real estate services

Proficient in computer applications and software such as MS Office and email

Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities

Ability to solve technical problems and deal with a variety of options in varying situations

Requires advanced analytical and quantitative skills

Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams

Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols

Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics

Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc

Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic)

Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management

Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility

Ability to manage client contracts for the delivery of services provided by other vendors

Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc

Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding)

Dealing with client employees/tenants/groups within the critical facilities

Fielding complaints/concerns and managing response appropriately

Potential travel requirements depending on geographic responsibilities

Candidate must possess and maintain a valid state driver’s license, and perform Vehicle Safety Inspection On call 24 hours a day, 7 days a week, 52 weeks a year

Qualification

Facilities operations managementTechnical training/degreeUniversal CFC's licenseData center operationsPreventative Maintenance ProgramComputerized Maintenance Management SystemsBuilding Automation SystemsEnergy management knowledgeAnalytical skillsHuman Resources oversightClient managementCommunication skills

Required

Required: High School diploma or GED equivalent or technical training/degree

Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance

Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Able to provide feedback and input to capital construction project process including commissioning

Implementation and management of Preventative Maintenance Program as directed by the client

Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments

Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. This includes direct technician labor, third party spend and other corporate real estate services

Proficient in computer applications and software such as MS Office and email

Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities

Ability to solve technical problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills

Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams

Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols

Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics

Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc

Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management

Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility

Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc

Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding)

Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately

Potential travel requirements depending on geographic responsibilities

Candidate must possess and maintain a valid state driver's license, and perform Vehicle Safety Inspection On call 24 hours a day, 7 days a week, 52 weeks a year

Please note this is a site-based role and the client requires vaccinations for on-site attendance, if you are offered the role- you will be expected to comply