Arctic Wolf · 1 day ago
Customer Success Manager - Commercial
Eden Prairie, MN
Full-time
Onsite
Mid Level
4+ years expArctic Wolf is a leading cybersecurity company focused on redefining the security operations landscape. They are seeking a Customer Success Manager to manage commercial customers, ensuring satisfaction and driving growth through consultative selling and effective communication.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
Managing a set of commercial customers who are utilizing Arctic Wolf’s CyberSOC solution
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business
Ensuring customer satisfaction and delivery of quarterly account reviews
Identifying opportunities to upsell to existing customers by positioning additional service offerings
Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
Creating and managing automated processes to effectively forecast and communicate at-risk customers
Working in a highly trusting and transparent team environment
Qualification
Required
4+ years of demonstrated success in a sales role, preferably in a technology organization
The ability to be flexible and work in a rapidly changing environment is required
Bachelor's degree, or combination of education and relevant experience
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
Fanatical devotion to customer service, business quality, and data security
The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
Excellent organizational skills and written/oral communication skills
This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
Benefits
Equity for all employees
Flexible time off and paid volunteer days
401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Company
Arctic Wolf
Arctic Wolf is a cyber security company that provides cloud-native security operations technology to reduce cyber risks.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$899.2MKey Investors
Blue Owl Capital CorporationViking Global InvestorsFuture Fund
2022-10-06Convertible Note· $401M
2022-01-06Secondary Market
2021-07-13Series F· $150M
Leadership Team
Ian McShane
Vice President of Product Management - Arctic Wolf Labs
Issara Srun
Vice President Sales Engineering
Recent News
2025-12-18
Lightspeed Venture Partners
2025-11-27
Company data provided by crunchbase