Brightfield · 3 weeks ago
VP of Services & Delivery
United States
Full-time
Remote
Director/Executive
10+ years expBrightfield is a pioneer in workforce analytics, providing an AI-powered platform that helps organizations make smarter workforce management decisions. They are seeking a VP of Services & Delivery to define and scale their professional services and delivery capabilities, ensuring customers achieve measurable value from their platform quickly and consistently.
AnalyticsConsultingInformation TechnologyInnovation Management
Responsibilities
Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth
Own services revenue targets and support software expansion opportunities
Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality)
Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale
Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle
Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators
Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks)
Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution
Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards
Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments
Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team
Qualification
Required
10+ years of experience leading services and delivery teams in B2B SaaS, technology, platform, and/or data/analytics environments
Experience in implementing and delivering data, analytics and AI solutions
Experience in managing a services P&L and services pricing structures
Proven track record scaling services in a way that improves time-to-value, customer satisfaction, and delivery predictability
Strong operational discipline, building the systems, metrics, and cadences that make delivery measurable and continuously improving
Experience developing delivery playbooks and packaged offerings that are repeatable, outcome-oriented, and easy to sell and deliver
Exceptional customer presence and executive communication—able to guide senior stakeholders through complex implementations and delivery moments
Demonstrated ability to lead cross-functionally and influence outcomes across Customer Success, Sales, Product, and technical/data teams
A builder's mindset: you're comfortable creating structure where it doesn't yet exist and iterating quickly based on what the business needs
A people-first leader who sets high standards, coaches effectively, and builds an accountable, collaborative, remote-friendly culture
Comfort operating in ambiguity and prioritizing well in a fast-paced environment where both customer needs and internal priorities evolve
Company
Brightfield
Brightfield provides consulting and research services intended to help businesses manage human capital.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53MKey Investors
Sapphire Ventures
2019-10-01Series A· $53M
2016-05-11Series Unknown
Leadership Team
Jason Ezratty
Co-founder, CEO, Chairman, and Chief Data Scientist
William Severin
CTO
Recent News
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