Tata Communications · 1 day ago
Manager - Media Enabled Services
New York, NY
Full-time
Onsite
Mid, Senior Level
$78K/yr - $103K/yrTata Communications is redefining connectivity with innovation and intelligence, and they are seeking a Manager for their Network Operations. This role will provide leadership and support to the operations staff, oversee day-to-day tasks in the New York Network Operations Center, and ensure that all services and staff activities are performed according to established procedures.
Content Delivery NetworkInternet
Responsibilities
Lead Supervisors and staff in the daily workflow of The Switch NOC
Provide direct escalation support to the NOC for daily, weekly, and special event requirements
Review daily shift logs, track lifecycle of discrepancy reports through closure to ensure proper resolution
Lead training, planning, assigning, and directing work, addressing concerns, and resolving problems while sharing expertise with others
Evaluate, develop, and deploy new processes and policies to increase employee production and efficiency
Manage and mentor NOC team for growth and opportunities. Build, support and maintain a culture of operations excellence
Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meets commitments
Diagnose and problem solve all aspects of the Switch DTM Network, and local circuits, trunks, video and ethernet services to ensure highest quality of service and resolution in a timely manner
Liaise with intercompany department heads to ensure performance of all network operating systems is optimal
Escalate potential problems of high-profile events to upper management and appropriate interdepartmental heads
Research, propose, prototype, specify and deploy remote monitoring systems for work at home solution that supports The Switch’s DTM Network and IP Based Distribution customers
Collaborate with key department heads of The Switch to ensure priorities and best practices, meet, or exceed department and The Switch’s KPI’s
Qualification
Required
Proven success in leading a 24/7/365 NOC/TOC or similar environment
Working knowledge of Net Insight MSR transport platform and IP/MPLS networks
Experience with Cloud based solutions, and methods for application standup and deployment of distribution technologies using CDN or similar platforms
Creative thinker with superb problem-solving and time-management skills
In‐depth industry knowledge with the ability to thrive in a multi‐tasking, fast‐paced environment
Competitive, self‐driven, self-motivated, goal-oriented individual
Exceptional written and oral communication skills
Looks for ways to improve and promote quality
Commits to extended hours of work when necessary
Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
Preferred
Experience with technical writing and design documentation a plus
Benefits
Medical, Dental and Vision Coverage
401k plan
Paid leave under our policies
Discretionary bonus
Company
Tata Communications
Tata Communications, a member of the $62.5 billion Tata Group, leverages its advanced solutions capabilities and domain expertise across
Founded in 1972
5001-10000 employees
H1B Sponsorship
Tata Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (5)
2021 (8)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$416.92M2025-09-12Post Ipo Debt· $113.15M
2025-02-24Post Ipo Debt· $53.66M
2024-06-20Post Ipo Debt· $250.11M
Leadership Team
Allan Chan
President Market Development
Sumeet Walia
Chief Sales and Marketing Officer
Recent News
Business Standard India
2026-01-05
2025-12-16
Company data provided by crunchbase