Adobe · 1 day ago
Technical Account Director
San Jose, CA
Full-time
Hybrid
Director/Executive
$141K/yr - $254K/yr
10+ years expAdobe is committed to changing the world through digital experiences and is seeking a Technical Account Director to enhance customer success and technical strategy. The role involves leading customer engagements, providing strategic mentorship, and ensuring effective communication across teams to drive value and achieve business objectives.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle
Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value
Assess and mitigate strategic customer technical risks and opportunities
Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams
Drive alignment and reporting on engagement status and outcomes
Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution
Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem
Coordinate with all technical partners to influence delivery achievements across multi-solution engagements
Collaborate with Adobe's internal teams and third-party partners to support customer success
Lead a matrixed services team involving multiple project teams
Develop effective relationships with customer partners and recommend how features fit within customers' environments
Lead 'architectural and design' discussions to ensure optimized solutions
Qualification
Required
Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered
At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology
Strong customer facing skills, executive presence and presentation skills. Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs
Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large
Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals
Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment
Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships
Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations
Travel when permitted to client locations (approximately 15-20 percent)
Preferred
Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Workfront, Adobe Commerce, Adobe Marketo, Adobe Target
Benefits
Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-11
2026-01-09
Company data provided by crunchbase