Argo Group · 15 hours ago
Analyst, Business Process Outsourcing
Richmond, VA
Full-time
Onsite
Entry, Mid Level
$75K/yr - $102K/yr
2+ years expArgo Group is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions. They are seeking a Business Process Outsourcing Analyst to improve processes, strengthen vendor partnerships, and enhance operational efficiency across multiple business units.
MobileSoftware
No H1B
Responsibilities
Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units
Use data to tell the story — identify trends, spot issues, and help leaders make informed decisions
Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals
Create clarity through documentation by building and updating process maps, SOPs, and training materials
Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation
Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows
Act as a subject matter expert for the processes your business unit relies on
Monitor quality and resolve issues, including performing root‑cause analysis when errors occur
Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly
Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership
Qualification
Required
2–3 years of experience in underwriting, claims, or financial operations
1–2 years of business analysis experience, including comfort working with data and dashboards
Experience working with vendors, ideally offshore teams, and managing Service Levels
Exposure to project management and working with multiple stakeholders
Strong communication skills — you're clear, organized, and comfortable working with different audiences
Strong analytical and problem‑solving abilities
Ability to stay organized and juggle competing priorities
Advanced MS Office skills, especially Excel
A collaborative mindset — you enjoy working with others but can also operate independently when needed
Preferred
Experience with Tableau or Power BI is a plus
Benefits
Health
Dental
Vision
401(k) with company match
Paid time off
Professional development opportunities
Company
Argo Group
Argo Group is a U.S.-focused underwriter of specialty insurance products in the property and casualty market.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$17.87MKey Investors
Apax Partners
1999-12-07Series Unknown· $17.87M
Leadership Team
Chris Claiborne
Chief Operating Officer, Argo Group US
Brandon Pinzon
SVP, Chief Security Officer
Recent News
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