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National Interstate Insurance Company · 2 weeks ago

Account Representative -2026 Graduate Development Program

Richfield, OH

Full-time

Onsite

New Grad, Entry Level

0+ years exp

National Interstate Insurance Company is a leading commercial transportation insurer that offers risk financing solutions. They are seeking an Account Representative for their Graduate Development Program, which focuses on equipping recent graduates with a comprehensive understanding of the business through various training methods and hands-on experience.

Financial ServicesInsuranceRisk Management

Growth Opportunities

Responsibilities

Build strong customer relationships through onboarding, education, and regular account touchpoints to drive engagement and success

Utilizes critical thinking skills with the ability to analyze situations and develop effective solutions

Deadline-driven and able to independently manage multiple priorities effectively

Serves as the secondary advocate for customer needs and issues related to simple to moderately complex accounts or group of accounts. May serve as primary contact on less complex accounts

Maintains an understanding of client requests, priorities, and needs to drive overall customer satisfaction

Shares responsibility for ensuring product and/or services are implemented and delivered on time and meet client requirements in terms of schedule, risks, scope, and budget

Advocates for customers’ needs by ensuring that internal resources maintain a clear understanding of the client's requests, priorities, and needs to drive customer satisfaction

Assists Business Development, Marketing, Underwriting, Claims, Loss Control, etc. in addressing account-related concerns. Addresses client inquiries related to billing, legal matters, financial impact, and special handling instructions

Assists Business Development, Marketing, and Underwriting in retaining and renewing accounts

Develops client relationships to support business growth and coordinates introductions to Business Development, Marketing, or Underwriting departments to prospect new business. Assists with identifying potential new products/services for existing customers

Assists with preparing materials for new prospect marketing presentations and capabilities presentations

May assist with compiling data and preparing reports that track open issues, service levels, and product/service effectiveness

Develops product and customers’ business knowledge to enhance overall account management

Performs other duties as assigned

Qualification

Account managementCustomer relationship buildingAnalytical skillsCommunication skillsAttention to detail

Required

Associate's degree in Business Administration, Marketing, or a related field

Familiar with account and client management principles and practices

Works on assignments of low to moderate technical complexity

Strong written and verbal communication skills

Uses communication skills to build and leverage effective customer relationships and to explain/promote products and services

Foundational analytical skills and attention to detail

Requires occasional day and overnight travel

Benefits

Medical, dental, and vision coverage

Wellness plans

Parental leave

Adoption assistance

Tuition reimbursement

Paid Time Off

Paid holidays

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Company

National Interstate Insurance Company

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National Interstate Insurance Company, with our wholly owned subsidiary, Vanliner Insurance Company, provides highly innovative insurance solutions and world-class customer service for a variety of commercial transportation industries.

Founded in 1989

Richfield, Ohio, USA

501-1000 employees