Veterans in Healthcare ยท 3 weeks ago
Assistant Director, Member Experience
Los Angeles, CA
Full-time
Onsite
Director/Executive
$116K/yr - $265K/yrVeterans in Healthcare is dedicated to providing leading-edge care to the people of L.A. and throughout the world. The Assistant Director, Member Experience will develop and execute the member experience strategy for Medicare Advantage products, focusing on enhancing member satisfaction, engagement, and retention.
Health CareMilitary
Responsibilities
Lead the development and execution of a comprehensive member experience strategy for Medicare Advantage products
Drive improvements in CMS Star Ratings through initiatives focused on member satisfaction, engagement, and loyalty
Partner cross-functionally to identify, analyze, and resolve root causes of member pain points and grievances
Ensure timely and effective resolution of member issues, with a focus on continuous improvement
Design and implement proactive, data-driven solutions to enhance the member experience
Leverage AI/ML capabilities, analytics, and industry best practices to improve member satisfaction and retention
Monitor performance metrics and translate insights into actionable improvements across the organization
Qualification
Required
Experience in developing and executing member experience strategies for Medicare Advantage products
Proven track record of driving improvements in CMS Star Ratings
Ability to partner cross-functionally to identify, analyze, and resolve root causes of member pain points and grievances
Experience in ensuring timely and effective resolution of member issues with a focus on continuous improvement
Skills in designing and implementing proactive, data-driven solutions to enhance member experience
Knowledge of leveraging AI/ML capabilities, analytics, and industry best practices to improve member satisfaction and retention
Ability to monitor performance metrics and translate insights into actionable improvements across the organization
Company
Veterans in Healthcare
Veterans in Healthcare is a comprehensive source of career information and opportunities for military personnel transitioning.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase