Tekmetric · 3 weeks ago
Payments Activation & Retention Specialist
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expTekmetric is a cloud-based platform that assists auto repair shops in enhancing their operations and customer service. The Payments Activation & Retention Specialist is responsible for managing the activation process for merchants, ensuring they successfully launch and remain engaged with Tekmetric Payments.
AutomotiveSaaSSoftware
Responsibilities
Own the activation process from merchant approval through first transaction and beyond
Proactively contact merchants immediately after approval to confirm delivery, schedule installation, and guide setup
Track terminal shipments and activations to ensure terminals are installed and processing within SLA (target: 5 business days)
Coordinate with Underwriting and Risk to resolve pended or held deals and push them to completion
Monitor activation and retention metrics daily; flag inactive merchants or declines in processing volume for outreach
Engage at-risk merchants through phone, email, or text to understand root causes and re-engage them in Payments
Collaborate cross-functionally with Sales, Support, and Ops to remove activation or retention blockers
Educate merchants on Payments features, benefits, and best practices to drive consistent processing activity
Maintain accurate reporting and documentation in Salesforce, tracking activation, first transaction, and churn events
Provide feedback and insights to improve onboarding, activation, and retention workflows
Qualification
Required
2+ years of experience in payments operations, onboarding, or account management
Strong organizational and follow-up skills with a proven ability to manage a high-volume portfolio
Excellent customer communication skills — comfortable handling both activation and retention conversations
Familiarity with terminal setup, merchant underwriting, and payment processing workflows
Experience using Salesforce, Stripe Dashboard, and analytics tools for reporting and performance tracking
Ability to collaborate cross-functionally with Sales, Ops, and Risk to improve customer outcomes
Preferred
Experience with Stripe or similar PayFac environments
Benefits
Enjoy the flexibility of remote work
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.
Company
Tekmetric
Digital vehicle inspections, repair orders, inventory, job progress, customer communication, & much more.
201-500 employees
H1B Sponsorship
Tekmetric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$1.64MKey Investors
Susquehanna Growth Equity
2022-03-16Private Equity
2018-08-28Series Unknown· $1.14M
2016-01-01Seed· $0.5M
Leadership Team
Taylor Fuqua
CTO
Aaron Szafran
Partner Manager
Recent News
2025-11-13
2025-11-10
Company data provided by crunchbase