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Jump - Advisor AI · 3 weeks ago

Product Specialist (Customer Support)

SLC Metro Area

Full-time

Onsite

Entry, Mid Level

$65K/yr - $80K/yr

1+ years exp

Jump - Advisor AI is a company focused on transforming the client and advisor experience with cutting-edge AI technology. They are seeking a Product Specialist (Customer Support) to manage customer inquiries and support financial advisors by providing timely and effective assistance. The role involves managing the support desk, educating users, and contributing to the overall customer experience.

Artificial Intelligence (AI)Financial ServicesFinTechGenerative AISaaSWealth Management

Responsibilities

Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom

Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)

Debug and resolve some customer issues live over Zoom calls

Leave our customers feeling delighted with your interactions

Be a Jump expert and constantly educate users on how to get the most out of Jump’s features

Note customers’ feature requests, and highlight those for the product and engineering teams

Help establish Jump as the category leader, trusted and loved by customers

Help build Jump into a career-making, exceptional place to work

Qualification

Customer supportCommunication skillsTechnical interfacesProblem-solvingAccountabilityMulti-taskingDetail-orientedRelationship building

Required

Top-5% writer + verbal communicator – clear, professional, and quick

Ability to learn and work quickly and independently

Meticulous, detail-oriented, and great at multi-tasking

Relationship builder, and a professional and personable ambassador of any brand

Responsible and takes accountability

Comfortable using technical interfaces and good at thinking methodically about issues

Understanding of what it means to work at an early-stage tech company

Excited about helping financial advisors leverage cutting-edge AI

High-performing student in high school and college

Preferred

1-5 years of professional experience, preferably in a customer-facing role in tech

New college grads are also considered

Benefits

Equity

Health benefits

Company

Jump - Advisor AI

Trusted by enterprise and loved by advisors, Jump is the leading AI tool for wealth managers and financial advisors that automates notetaking, compliance, CRM updates, and much more

Founded in 2023

Salt Lake City, Utah, USA

51-200 employees