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Second Nature · 3 weeks ago

Resident Insurance & Compliance Solutions Advisor

United States

Full-time

Remote

Mid Level

$60K/yr - $65K/yr

3+ years exp

Second Nature is a company dedicated to enhancing the resident experience in the rental market through innovative solutions. The Resident Insurance & Compliance Solutions Advisor will provide exceptional support for the insurance program and assist clients with legal business entity establishment, ensuring compliance and customer satisfaction.

B2BB2CCommercialDelivery ServiceE-CommerceHome ServicesProperty ManagementReal EstateSubscription Service

Growth Opportunities

Responsibilities

Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status

Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program

Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds

Guide users through the claim process, including follow-up with adjusters and documentation coordination

Review third-party policies while ensuring consistent lease adherence

Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows

Compile claim information and supporting documentation to ensure accurate and timely claim submissions

Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution

Identify trends in customer inquiries and claims to proactively recommend process or product improvements

Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience

Educate customers on the claims process, coverage details, and eligibility requirements

Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery

Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction

Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies

Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness

Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings

Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings

Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations

Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress

Conduct quality control checks to ensure data integrity and regulatory compliance

Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation

Generate reports and assist in annual renewal, amendment filings, and recordkeeping

Qualification

Property & Casualty licenseInsurance program knowledgeCompliance & regulation knowledgeSalesforce proficiencyDocument management systemsCustomer centric mindsetStakeholder managementCommunication skillsProblem-solving skillsAttention to detail