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Cactus Wellhead · 2 weeks ago

CW - HR Operations & Onboarding Specialist

Houston, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Cactus Wellhead is a company that focuses on providing comprehensive HR generalist support. They are seeking an HR Operations & Onboarding Specialist to ensure a high-quality new hire experience and manage compliance and HR operations across the organization.

Industrial ManufacturingManufacturing

Growth Opportunities

Responsibilities

Serve as an HR generalist resource, providing guidance on policies, procedures, performance issues, job changes, and general employee support

Ensure HR practices comply with federal and state labor laws and internal policies

Support managers with employee relations matters, escalating issues appropriately to HR leadership

Assist with internal transfers, departmental moves, and updates to employment status or job data

Maintain accuracy and integrity of employee information within HR systems

Respond to employee inquiries regarding HR processes, benefits contacts, policies, and system navigation

Participate in HR projects, audits, policy updates, and continuous process improvement initiatives

Complies with all quality, safety, health, environmental requirements, policies and procedures relevant to the position

Oversee the full pre-employment and onboarding process for all new hires, from offer acceptance through first-day coordination with the Hiring Manager

Maintain onboarding workflows, ensuring branch-specific and HQ-specific processes remain compliant and efficient

Develop, update, and deliver new hire orientation materials, presentations, and training sessions

Create and maintain electronic new hire files, ensuring proper documentation and compliance

Liaise with IT for network account setup, system access, equipment coordination, and troubleshooting for supported systems

Manage new hire communication touchpoints and gather feedback to continually improve the employee experience

Add new hire information into the payroll system and ensure accuracy across HR and Recruiting systems

Maintain all Recruiting and open headcount reporting for the team

Serve as the primary point of contact for all Company drug and alcohol programs, including DOT and non-DOT testing

Maintain working knowledge of DOT FMCSA and PHMSA regulations and testing protocols

Coordinate all testing events (pre-employment, random, reasonable suspicion, post-incident, customer-specific requirements)

Ensure compliance with third-party auditing companies (e.g., TPS, DISA, NCMS), maintain rosters, and conduct/coordinate audit responses

Manage customer-required D&A protocols and ensure alignment with internal procedures and regulatory requirements

Partner with the Recruiting team on high-volume hiring processes, updates to hiring portals, and onboarding coordination

Support reporting needs across Recruiting and HR, including staffing, headcount, turnover, and onboarding metrics

Act as a consultant to candidates and new hires throughout the onboarding phase

Serve as the Company Relocation Coordinator for domestic and international moves, supporting new hires and internal transfers with logistics, documentation, and vendor communication

Ensure all work is completed in adherence with safety, health, environmental, and quality policies

Maintain awareness of evolving regulatory requirements affecting onboarding, employment documentation, DOT compliance, and HR processes

Partner with the Corporate HRBP to adjust policies and procedures related to hiring, onboarding, and HR operations

Support continuous improvement efforts by gathering feedback from new hires, hiring managers, and stakeholders to strengthen onboarding outcomes

Monitor new hire turnover and retention trends; provide insights and recommend improvements

Perform special projects or assignments as directed by management

Provide cross-functional support to HR peers and Recruiting team members as needed

Qualification

HR Generalist ExperienceOnboarding Process ManagementDOT Compliance KnowledgeUKG ExperienceMS Office ProficiencyCommunication SkillsOrganizational SkillsConfidentiality ManagementCross-Functional CollaborationAttention to Detail