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Figure · 3 weeks ago

Senior Operations Manager, Underwriting

Charlotte, NC

Full-time

Onsite

Senior Level

$98K/yr - $122K/yr

5+ years exp

Figure is a company transforming capital markets through blockchain technology. They are seeking a Senior Operations Manager - Underwriting to develop and maintain effective underwriting processes while collaborating with various teams.

BlockchainFinanceFinancial ServicesFinTech

No H1B

Responsibilities

Underwrite loans, verifying completeness and compliance with company standards

Bring proven experience in multiple loan product guidelines, including Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR)

Develop detailed guidelines and operational processes for new loan products and services

Develop written policies and procedures to, and be able to assess and ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports

Develop written policies and procedures to, and be able to analyze complex income documentation for both personal and business borrowers, ensuring all necessary paperwork is collected to support loan decisions

Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment

Communicate regularly with sales teams, operations team, and management to address inquiries and provide necessary support

Assist in training and onboarding new underwriters, sharing best practices and insights to promote team development

Provide feedback to the management on challenges encountered and contribute to process improvement initiatives

Adapt loan terms as needed, identifying additional conditions to ensure sound credit decisions

Uphold a professional and client-centric approach, fostering positive relationships with all stakeholders

Collaborate with colleagues in underwriting complex loans, working together to achieve team objectives

Possess the authority to approve or override conditions set by other underwriters when necessary

Maintain industry licenses as required

Qualification

NMLS LicenseUnderwriting experienceLoan product guidelinesPeople managementCompliance monitoringTechnical process buildingProject managementCommunication skills

Required

5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards

Proven experience in all of the following: Self-Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR)

Previous people management experience

Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations

Strong project management skills with a proven track record of coordinating across departments and functions

Solid work ethic and a hands-on approach suited for a fast-paced environment

Capability to address challenging issues while maintaining objectivity and independence

Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements

Experience in conducting compliance monitoring and testing

Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent

Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing

Ability to thrive in a startup environment and contribute to building from the ground up

Meet minimum requirements to retain an NMLS license

This position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states