The Garam Group ยท 1 month ago
IT Help Desk Support Engineer
East Syracuse, NY
Full-time
Onsite
Entry, Mid Level
$40K/yr - $55K/yr
3+ years expThe Garam Group is a company that values a fun and dynamic work environment, aiming to provide outstanding customer service. They are looking for a Helpdesk Support Engineer to manage incoming support requests, handle ticket queues, and provide technical support to clients over the phone.
Cloud ComputingCommunications InfrastructureConsultingCyber SecurityFacilities Support ServicesInformation TechnologyService IndustryVoIP
Responsibilities
Manage tickets using our ticketing system (Autotask)
Manage endpoints using AEM (Autotask Endpoint Management)
Remote support
Monitoring
Reporting
Backup monitoring
Workstation & laptop builds
New phone configurations
Phone deployment assistance
Antivirus system management
Behind the scenes work for clients
On-site support for large office moves / configurations
On call rotation
Qualification
Required
A 'Customer First' philosophy and mindset
The ability to be punctual
The unusual ability to be obsessively detail oriented
The ability to cheerfully take ownership of any problem
The ability to design and execute a plan
The desire to have a professional and polished image
The ability to write and speak clearly and to be able to explain complex topics simply
The discipline to maintain strong documentation
NOT be a job hopper
Have a good reliable vehicle
Preferred
Three years of experience working in technical support is preferred
Certifications are nice but experience reigns supreme
Benefits
Health Insurance
Dental Insurance
Long-term disability insurance
Retirement account
Company
The Garam Group
The Garam Group is an Information Technology managed services firm providing IT support and phone solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Napolitano
Founder / CEO
Company data provided by crunchbase