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Musco Lighting · 1 day ago

Warranty Representative

Oskaloosa, IA

Full-time

Onsite

Mid Level

3+ years exp

Musco Lighting is a global leader in sports and large-area lighting solutions, and they are seeking a Warranty Representative for their Oskaloosa office. The role involves managing warranty service orders, providing customer support, and analyzing potential issue trends to ensure customer satisfaction.

FitnessManufacturingProduct DesignSports

Responsibilities

Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status

Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer

Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work

Build relationships and databases of local contractors for service work

Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps

Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review

Make business decisions on best practices to complete work with financial implications and timing involved

Other duties as assigned

Qualification

Electrical/Controls knowledgeCustomer Service skillsMicrosoft WordMicrosoft ExcelOrganizational skillsCommunication skillsProblem-solving skillsNegotiation skills