Warranty Representative jobs in United States
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Musco Lighting ยท 1 day ago

Warranty Representative

Musco Lighting is a global leader in sports and large-area lighting solutions, and they are seeking a Warranty Representative for their Oskaloosa office. The role involves managing warranty service orders, providing customer support, and analyzing potential issue trends to ensure customer satisfaction.

FitnessManufacturingProduct DesignSports

Responsibilities

Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status
Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer
Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work
Build relationships and databases of local contractors for service work
Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps
Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review
Make business decisions on best practices to complete work with financial implications and timing involved
Other duties as assigned

Qualification

Electrical/Controls knowledgeCustomer Service skillsMicrosoft WordMicrosoft ExcelOrganizational skillsCommunication skillsProblem-solving skillsNegotiation skills

Required

Minimum Associates Degree in a technical or business related field, or 3+ years experience in related field
Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task
Strong oral and written communication skills, including good phone skills
Experience working and negotiating with contractors
First-rate Customer Service skills, Team, and Goal oriented
Enjoys working in a fast paced, ever-changing environment
Effective analysis and problem-solving skills
Proficiency with Microsoft Word and Excel and familiarity with internet and app programs
Ability to research and report findings

Preferred

Electrical/Controls knowledge a plus

Benefits

Meaningful work in a team-first culture with continuous learning and professional development
Work-life balance, providing flexibility for community involvement, family activities, and personal time

Company

Musco Lighting

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Musco has focused on the design and manufacture of sports-lighting systems.

Funding

Current Stage
Late Stage

Leadership Team

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Christopher Hyland
Chief Financial Officer
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Joe Crookham
Founder
Company data provided by crunchbase