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The Brookline Center for Community Mental Health · 3 weeks ago

Outpatient Clinical Team Lead - Collaborative Care

Brookline, MA

Full-time

Hybrid

Senior Level

$76K/yr - $90K/yr

5+ years exp

The Brookline Center for Community Mental Health is a leader in providing accessible mental health care, and they are seeking an Outpatient Clinical Team Lead to oversee the day-to-day operations of their outpatient clinical services. This role involves managing a team of mental health clinicians, ensuring productivity and quality standards, and implementing the Collaborative Care Model to provide integrated behavioral health care.

Health CareHealth DiagnosticsMedicalMental Health

Hiring Manager

Eleanor O'Brien

Responsibilities

Serves as primary contact for Collaborative Care team members

Responsible for staff hiring, onboarding, and performance management for team members including regular performance reviews and interventional improvement plans when needed

Plans and directs the work of team members, addressing issues and proactively facilitating problem resolution

Monitors and ensures productivity targets and quality standards are achieved in collaboration with Center leadership as well as program sites and partnerships

Ensures the quality and timely completion of clinical documentation, including accurate and compliant clinical charts and follows up on all clinical documentation timelines and requirements

As a pilot project, the CoCM Team Lead will perform ongoing evaluation and performance analysis to optimize effectiveness in fulfillment of the program's mission

Evaluate patient needs using protocols, assess urgency, and prioritize care/referrals

Have shared responsibility for the daily clinical operations of the ‘core’ Outpatient Services. This includes collaboration, problem-solving, and being a resource to Partner Sites, Admin Team, Revenue Team, Intake, Facilities, and clinical providers themselves

Works to implement and improve equitable and inclusive clinical policies and procedures that foster service excellence, equity, and support diversity

Contributes to the development and implementation of new programs, services, and specialties

Represents the Center with community partners

Participates in layer 2 of on-call system, provides same day consultation for crises management, high risk or complex cases, and participates in physical office coverage. Travel to partner locations required

Participates as a clinical manager in licensed physical office coverage, usually including one evening/week until close

Collaborates with other clinical and operations managers to identify areas for improvement around strategic priorities. May serve as project lead or contributor to move initiatives to completion

Participate in planning and developing training (specialized, general, etc.) for clinical staff members across programs

Maintains a caseload of Collaborative Care patients from partner practices

Attends trainings to stay up to date with therapy approaches and best practices in the field

Qualification

Independent licenseClinical supervisionEvidence-based modalitiesLeadership skillsBehavioral health complianceCrisis managementData analysisDigital fluencyCollaborationProblem-solvingEffective communication

Required

Master's level degree or above, with independent license - LICSW, LMHC, LMFT, PhD/Psyd, MD

Works effectively in a culture of collaboration, continuous learning, and commitment to providing excellent care to all members of our community

Commitment to providing quality behavioral mental health services to diverse and underserved communities

Experience implementing various evidence-based behavioral health modalities (measurement-based care, CBT, DBT, solution-focused treatment, motivational interviewing, etc.)

Comfort working with patients across the life span (children and families through older adults)

Strong leadership skills

Knowledge and experience working within behavioral health regulatory requirements/compliance

Ability to manage multiple and competing demands on a daily basis

Ability to function in a calm and effective manner during crisis situations

Demonstrated sound clinical competence and judgment

Knowledge of community resources

Ability to write routine reports and correspondence

Ability to utilize data gathering systems and analyze data for reporting and decision making

Effective verbal and written communication skills

Ability to solve problems and deal with a variety of complex variables in situations where only limited standardization exists

Ability to gather data, compile information, and prepare reports

Digital fluency including experience with electronic medical records and MS Office; demonstrated track record of learning and incorporating new systems into workflow