West Pharmaceutical Services · 2 weeks ago
Specialist, Customer Success Operations
Exton, PA
Full-time
Hybrid
Mid Level
3+ years expWest Pharmaceutical Services is a dedicated team focused on improving patient lives through innovative healthcare solutions. The Customer Success Operations Associate will enhance the efficiency of processes within the customer success organization, ensuring high data quality and providing excellent customer experiences.
BiotechnologyHealth CareIndustrialManufacturingPackaging ServicesPharmaceutical
Responsibilities
Fostering high performance culture, focused on efficiency, accountability, collaboration, and continuous improvement
Supporting all inflowing requests for customer related documents globally
Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
Issuing Quotations, Order acknowledgements, Returns, Credit and Debit notes; DA‘s, notifications
Verifying orders which come in through the OCR queue or webstore
Taking care of Export and Import handling as well as pricing related activities
Initiating new customers through data creation, triggering Item creation
Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc. for customers
Handling Document Control, CMIR incl. Shipping instructions
Internal stakeholder relationship management (SCM/Ops/Quality/Shared Services)
Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement
Other duties as assigned
Qualification
Required
High School Diploma GED or equivalent required
3+ years in client services or customer service required
Preferred
Knowledge or experience with ERP tools like SAP with Sales and Distribution
Working knowledge of MS Office or the willingness to learn it quickly
Highly proficient in written and spoken English and one further language of our business areas
Strong communication skills
Strong people skills – approachable, good listener, empathetic
Strong learning capacity
Ability to work independently in global environment
Understanding of Incoterms and Export/Commercial Documentation
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company's safety and quality policies at all times
Benefits
Benefit programs
Opportunities for lifelong learning, growth and development
Company
West Pharmaceutical Services
West Pharmaceutical Services is a manufacturer of technologically advanced containment and delivery systems for injectable medicines.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Eric Green
Chairman, President, and CEO
Atul Patel
Vice President, Devices & Delivery Systems
Recent News
2025-12-06
Company data provided by crunchbase