Rockland Trust ยท 2 weeks ago
Escrow Processing and Secondary Investor Reporting Supervisor
Middleboro, MA, United States
Full-time
Onsite
Mid, Senior Level
$36/hr - $40/hr
2+ years expRockland Trust is a well-established bank dedicated to strengthening neighborhoods through a wide range of financial services. The Escrow Processing and Secondary Investor Reporting Supervisor is responsible for overseeing the daily operations related to escrow administration and secondary market investor services, ensuring compliance with regulatory guidelines and maintaining high standards of accuracy and efficiency.
Payments
Responsibilities
Supervise the daily work related to escrow items, including but not limited to: flood insurance, property insurance, lender placed insurance, private mortgage insurance and real estate property taxes across all applications. Ensure accuracy of work and resolve issues within the scope of authority
Supervise the daily work related to secondary market investors for all reporting and remitting activity. Ensure accuracy of work and resolve issues within the scope of authority
Possess a comprehensive knowledge of the Horizon Loan, Mortgage and General Ledger System functionality
Coordinate with management and monitor new release testing. Keep abreast of new system features, research usefulness and implement when appropriate
Coordinate with management and participate in all aspects of loan data conversions
Develop assigned colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly. Perform annual evaluation of employees
Responsible for creating, implementing and updating loan escrow and investor related procedures for all loan products and applications. Serve as application administrator as appropriate
Develop strong working relationship with all internal customers; providing assistance and training when needed. Ensure superior customer service is provided to all customers
Continually seek opportunities for process improvement and gains in efficiency through the evaluation of current practices and the implementation of system functionality
Assist management with monthly and quarterly reporting items
Assist management during internal and external audits
Assist management on special projects and perform other servicing related duties as assigned
Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policies and procedures and ensure all related team members are appropriately informed
Qualification
Required
Minimum 2 years in a loan related leadership role
Minimum 2 years of experience working with loan escrow administrative and secondary market investor loan activity
Knowledge of CFPB, GLBA, RESPA, Flood Regulations, Reg Z, SCRA
Knowledge of FNMA, FHLMC and FHLB guidelines
Possess strong organizational skill
Possess strong analytical skills with numeric aptitude
Possess strong written and oral communication skills
Proficiency in Microsoft applications
Benefits
Competitive benefits
Enriching development opportunities
Respectful and collaborative culture
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
1001-5000 employees
H1B Sponsorship
Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase