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CarGurus · 11 hours ago

Billing Coordinator

Boston, MA

Full-time

Hybrid

Entry Level

$43K/yr - $54K/yr

1+ years exp

CarGurus is the largest and fastest-growing automotive marketplace, dedicated to providing trust and transparency in car shopping. They are seeking a detail-oriented Billing Coordinator to support their Finance Operations team by handling customer inquiries related to billing and payments, ensuring a positive customer experience.

AutomotiveClassifiedsPrice ComparisonShopping

Growth Opportunities

Responsibilities

Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls

Provide timely, accurate, and professional responses while meeting individual and team service level expectations

Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments

Create credits and update customer account balances in accordance with internal approval policies

Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience

Maintain accurate and up-to-date customer account information within financial systems

Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience

Support additional administrative and operational tasks as needed to support the Finance Operations team

Qualification

Customer support experienceBilling knowledgeAccounts receivable experienceMicrosoft ExcelCRMERP systemsProactive work styleWritten communicationVerbal communicationAttention to detail