INFUSION by castells · 1 month ago
Management Supervisor
Arlington, VA, US
Full-time
Onsite
Senior Level
$120K/yr - $135K/yr
7+ years expINFUSION by castells is a dynamic agency seeking a Management Supervisor to lead client accounts and ensure exceptional service delivery. The role involves overseeing account management, fostering collaboration among teams, and making strategic decisions to meet client objectives while managing budgets and timelines.
AdvertisingConsultingMarketing
Responsibilities
Strategic Thinking and Decision-Making
Work with Account Director to develop and delivery strategic recommendations that address client challenges, opportunities, and long-term business objectives
Make informed, timely decisions with a balance of client benefit, operational feasibility, and financial stewardship
Showcase a deep understanding of the local markets and consumer’s current social, economic, and political challenges and opportunities, showcasing this knowledge and applying those insights into local plans as appropriate
Team Leadership & Execution Management
Lead, support, and mentor team members to ensure flawless execution of all agreed-upon deliverables
Delegate effectively while remaining accountable for outcomes; ensure the team meets deadlines, maintains quality, and communicates clearly to appropriate stakeholders
Fosters a collaborative, solution-oriented environment that encourages initiative and accountability
Problem-Solving & Issue Prevention
Proactively identify potential challenges and develop clear, actionable solutions before they escalate
Demonstrate resourcefulness and persistence, driving issues to resolution efficiently and transparently
Communicate risks, scenarios, and recommended paths forward to. Clients and internal stakeholders
Communication & Stakeholder Management
Maintain organized, thoughtful, and timely communication with clients, partners, and internal teams
Client Service
Own day-to-day management of assigned client accounts, serving as the primary point of contact and ensuring consistent, high-quality client service
Support the Account Lead in translating client objectives and business goals into clear, actionable plans, ensuring alignment with scope, timelines and budget
Budget Management & Fiscal Accountability
Own and develop a comprehensive and detailed budget, ensuring accuracy, transparency, and fiscal responsibility
Forecast, track, and reconcile all financials related to client work; proactively identify risks and opportunities within the budget
Recommend cost-efficient solutions without compromising quality or strategic integrity
Synthesize complex information clearly for different audiences, ensuring alignment across stakeholders
Navigate difficult political dynamics with professionalism, diplomacy, and a focus on achieving the best outcome for the client
Autonomy and Professional Maturity
Operate with minimal supervision while demonstrating excellent judgment, accountability, and follow-through
Prioritize effectively in fast-paced, high-pressure environments, consistently delivering high-quality work
Uphold high standards of professionalism, confidentiality, and integrity in all interactions
Qualification
Required
Requirement of 7+ years related experience in marketing, account management, and/or client services with 4+ years of management experience of junior-to-mid-level account service team members
Must be a proactive self-starter with a detective's mindset – resourceful, solution-oriented, and able to anticipate challenges or independently navigate issues as they arise with minimal oversight
Demonstrates the ability to understand business goals, develop actionable business cases and go-to-market plans, and clearly articulate strategy through structured PowerPoint narratives and confident public speaking
Proven ability to operate as an autonomous project manager and client service lead – organizing clients, internal teams, and cross-functional partners, rapidly adjusting to changing priorities, and proactively communicating impacts without the need for direction
Knowledge and experience working with other adjacent departments or marketing account management such as media, brand communications (PR, Social, Event teams), and Sports and other Strategic Partnership teams
Strong experience building sales projections and budgets. Overseeing their day-to-day management, including detailed tracking, reconciliation, variance analysis. Comprehensive experience of budget management to flag discrepancies or risks early, and proactively identify opportunities for reinvestment
Excellent interpersonal and communication skills with clients, account service teams, across departments, and with key stakeholders
Proactive and responsive, helpful, timely, organized in nature
Understanding, effective, professional in tone
Concise, clear and impactful in written (email, recaps, summaries, strategic recommendations in email, word and powerpoint)
Confident, clear, understanding when presenting to clients
Ability to work in a virtual environment, cultivating relationships internally and externally in this space. Ability and willingness to attend in-person staff or client meetings (approximately 5-20 times/year)
Preferred
Retail marketing
Merchandising
Foodservice marketing
QSR marketing
Consumer insights
Analytics
Company
INFUSION by castells
INFUSION by castells is an independent, top Multicultural marketing and advertising agency founded in 1998, fully integrated and full service, led by dynamic President and Stanford MBA Liz Castells.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Leticia Juárez
Partner, EVP Strategy & Marketing
Company data provided by crunchbase