Apply on Employer Site

Penguin Ai · 9 hours ago

Forward Deployed Engineer - FDE

United States

Full-time

Remote

Senior Level

5+ years exp

Penguin Ai is revolutionizing healthcare with their innovative AI platform designed to enhance operational efficiency. They are seeking a Forward Deployed Engineer who will serve as the vital link between their product and customers, ensuring successful deployments and maximizing value from their solutions.

Artificial Intelligence (AI)Health CareMedical

Responsibilities

Lead the charge for new clients, masterminding technical setup, KPI planning, and rollout support

Collaborate with customers to design brand-new use cases that tackle their real, gritty healthcare business problems; no "pilot fluff" allowed, just measurable impact

Patiently and energetically train users, run dynamic enablement sessions, and craft super-simple documentation that makes everyone exclaim, "Ohhh, now I get it!"

Act as our internal champion for client feedback, translating real-world insights into meaningful product improvements. You're their microphone!

Seamlessly collaborate with Sales, Product, Engineering, and Marketing to ensure our customers experience a unified, friction-free journey

Proactively identify and solve potential problems, earn those crucial renewals, and uncover expansion opportunities within accounts. You're building relationships, not just managing contracts

Qualification

Healthcare technology experienceTechnical account managementData integration knowledgeAI/ML conceptsRevenue cycle managementProactive problem solvingCrystal clear communication

Required

A Bachelor's degree in Computer Science, Engineering, Data Science, or a related field

Healthcare Tech Whisperer (5-8 years): You've got serious experience in healthcare technology, technical account management, or implementation; bonus points if it's in SaaS or AI environments

Healthcare Operations Navigator (3-5 years): You know the ins and outs of payers, providers, and revenue cycle management like the back of your hand

AI/ML Fluent: You're comfortable with AI/ML concepts. No need to build the model, but you absolutely know what it's doing and how to explain it

Integration Guru: You speak the language of APIs, ETL, SQL, FHIR, HL7. You just get data integrations, even if you're not coding them

Crystal Clear Communicator: You effortlessly bridge the gap between clients & internal teams, and have a proven record of creating engaging material to present to Senior / C suite level

Proactive Pioneer: You don't wait for instructions; you hunt for value, tackle problems head-on, and make things happen