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Windsor Communities · 1 month ago

Apartment Service Manager

Dallas, Texas

Full-time

Onsite

Senior Level

$28.72/hr - $35.90/hr

5+ years exp

Windsor Communities is a property management company that operates the Windsor West Lemmon apartment community in Dallas, TX. They are seeking an Apartment Service Manager responsible for overseeing maintenance operations, ensuring compliance with safety regulations, and providing excellent customer service to residents.

Real Estate

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains

Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi

Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process

Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement

Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues

Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment)

Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices

Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet

Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers

Work closely with the property management team to identify and resolve maintenance issues

Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model

Familiarity with budget monitoring and contract management

Experience ordering supplies, creating purchase orders, and processing invoices

Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Qualification

HVACPlumbingElectricalSupervisory experienceProperty management softwareBudget monitoringContract managementProblem-solvingSmart device proficiencyCustomer serviceInventory managementRecord keepingHandPower toolsEPA Type II certificationCPO certificationCommunication skillsInterpersonal skillsTeam collaborationAttention to detail

Required

High school diploma or GED

Minimum of 5 years of experience in apartment maintenance or a related field

Minimum of 2 years in a supervisory/leadership role

Familiarity with budget monitoring and contract management

Experience ordering supplies, creating purchase orders, and processing invoices

Experience managing, scheduling and overseeing vendors, contractors and suppliers

Proficient in using hand and power tools

Strong experience in HVAC, plumbing, electrical, and general maintenance repairs

Excellent problem-solving skills and attention to detail

Ability to work independently and as part of a team

Excellent communication and interpersonal skills

Experience and ability using smart devices and property management software

Ability to lift and carry up to 50 pounds

Ability to stand, walk, bend, and climb stairs/ladders for extended periods

Comfortable working in various weather conditions and environments

Preferred

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical)

EPA Type II preferred or ability to become certified within 90 days of start date

CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date

Benefits

30% housing discount eligible.

10% annual bonus potential.

Annual PTO including: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.

Bi-annual regional sales, service, and performance awards.

Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.