Loopback Analytics · 1 month ago
Director of Client Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
$140K/yr - $180K/yr
5+ years expLoopback Analytics is a healthcare data company dedicated to improving access and outcomes for complex patients. They are seeking a Director of Client Success to lead strategic engagement and develop long-term partnerships with Life Science clients, ensuring customer satisfaction and identifying opportunities for expansion.
AnalyticsHealth CareInformation Technology
No H1B
Responsibilities
Oversee onboarding to ensure a seamless transition to Loopback’s solutions
Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives
Build and maintain strong, long-lasting relationships; act as primary point of contact and internal advocate
Serve as a trusted advisor by understanding customer goals and constraints, and providing tailored solutions
Build and manage structured account plans with clear objectives, success metrics, and growth opportunities
Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them
Synthesize complex analytics into clear, compelling narratives and recommendations for senior stakeholders
Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies and objectives with Loopback’s roadmap
Develop scalable processes, playbooks, and documentation that enable consistent, high-quality client delivery and drive team efficiency across the customer lifecycle
Qualification
Required
B.A. or B.S. (preferred disciplines: biological sciences, engineering, biostatistics, health economics, or similar)
5+ years in client-facing roles with increasing responsibility delivering products and services into Life Science organizations
Experience working with cross-functional teams in real-world data, HEOR, market access, or medical affairs
Proven success managing complex, multi-stakeholder projects and account portfolios
Strong business acumen and understanding of how data and services create value for Life Science clients
Strong analytical and problem-solving skills; able to dig into data and dashboards, pressure-test analyses with analytics, and distill complex findings into executive-ready recommendations
Excellent communication skills; able to translate analytical work into clear, action-oriented narratives
Highly organized, with the ability to manage multiple client priorities and deadlines
Flexible, proactive, and energized by a fast-paced, evolving environment
Ability and willingness to travel to in-person client engagements
This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position. All applicants must be currently authorized to work in the United States on a full-time basis
Preferred
Advanced degrees such as an MBA, MPH, or PhD related to healthcare, business, or life sciences
Company
Loopback Analytics
Founded in 2009, Loopback Analytics is a leading provider of data analytics and insights that simplify understanding, access and innovation for patients requiring specialty care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.6MKey Investors
PSG Equity
2023-06-08Private Equity
2013-06-11Seed· $0.6M
Leadership Team
Neil Smiley
Founder/CEO
Elizabeth Cherry
VP, Access Solutions
Recent News
2025-10-07
Company data provided by crunchbase