Help Desk Specialist II - Digital Technology Services jobs in United States
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Deaconess Health System · 2 weeks ago

Help Desk Specialist II - Digital Technology Services

positionEvansville, IN 47710, USA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$46K/yr - $65K/yr
date2+ years exp

Deaconess Health System is seeking a detail-oriented and technically skilled Help Desk Specialist II to join their Digital Technology Services team. In this role, you will provide in-depth support to internal users, troubleshooting and resolving complex PC and network issues while contributing to the overall success of IT operations.

Health CareMedicalWellness
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H1B Sponsor Likelynote

Responsibilities

Provide PC desktop hardware and software support to Deaconess Health System users across multiple departments
Maintain and improve the deployment of IT-leased hardware
Address required maintenance upgrades and ensure hardware is up to date
Work independently to troubleshoot, diagnose, and resolve incidents based on customer needs
Document efforts and work within established standards and procedures
Assist in developing and improving the Help Desk’s productivity and customer service rating
Train other Information Services staff in hardware and software troubleshooting
Maintain accurate asset tracking and utilize Help Desk tracking software to ensure seamless issue resolution
Provide technical support for installed applications, including routine maintenance and problem resolution
Serve as a Subject Matter Expert (SME) for specific applications or technologies, offering consultation and performance optimization
Coordinate with vendors to address application performance issues or required updates
Answer ACD telephones and respond accurately and courteously to customer inquiries

Qualification

IT supportHardware troubleshootingNetwork troubleshootingCustomer serviceTechnical supportHelp Desk SupportIT Incident ManagementChange ManagementSME

Required

High School Diploma or equivalent
2+ years of IT support or relevant experience in desktop and network troubleshooting

Preferred

Associate's or Bachelor's Degree in Information Technology or a related field
Experience in hardware/software troubleshooting within a healthcare or corporate environment

Benefits

Flexible work schedules – Full-time/part-time/supplemental – Day/Eve/Night
Onsite children’s care centers (Infant through Pre-K)
Tuition reimbursement
Student Loan Repayment Program
Payactiv – earned wage benefit (work today, get paid tomorrow)
Free access to Midtown Fitness Center
Career advancement opportunities

Company

Deaconess Health System

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Deaconess Health System specializes in providing health care services.
dateFounded in 1892
location
Evansville, Indiana, USA
people-size10001+ employees
web-link
http://www.deaconess.com

H1B Sponsorship

Deaconess Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (1)
2021 (3)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$1.27M
2015-04-30Series Unknown· $1.27M

Leadership Team

S
Shawn McCoy
CEO
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Recent News

Lane Report | Kentucky Business & Economic News
Jennie Stuart Health celebrates affiliation with Deaconess Kentucky
2025-10-14
Lane Report | Kentucky Business & Economic News
Jennie Stuart Health joins Deaconess Health System Kentucky
2025-10-02
EIN Presswire
Deaconess Health System and Avaamo announce strategic partnership to enhance patient experience through AI automation
2025-09-10
Company data provided by crunchbase