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Bandon Dunes Golf Resort · 3 weeks ago

Group Events Coordinator

Nekoosa, WI

Full-time

Onsite

New Grad, Entry Level

Dream Golf is a golf resort and community known for its world-class golf courses and outdoor experiences. The Group Events Coordinator is responsible for organizing and executing large group events, ensuring guest satisfaction through meticulous planning and coordination.

GolfHospitalityResorts

Responsibilities

Serve as the primary coordinator for group events, overseeing planning and execution and acting as the on-site point of contact during events

Manage requests for large group reservations and events throughout all resort seasons

Accurately document group requests and prepare all required booking documentation

Maintain assigned leads and ensure guests are kept informed throughout each step of the booking and contract process

Compile reservation details into written proposals with a high level of accuracy

Secure signed contracts and deposits in a timely manner

Establish and maintain an organized system for collecting and managing all information related to group reservations, events, and tournaments, including room reservations, tee times, caddie requests, dining arrangements, and other services

Prepare and distribute detailed event outlines to support interdepartmental communication and operational alignment

Build positive working relationships and share critical event details with team members, particularly guest-facing teams, to enhance the overall guest experience

Conduct professional and welcoming guest orientations or site tours as needed, providing information on resort facilities, amenities, services, and policies

Address guest inquiries and resolve concerns in accordance with established policies and service standards

Develop and retain a working knowledge of other departmental operations, including Golf Ops, Caddie Services, Food & Beverage, Hotel Operations, and related areas to support guest requests and upselling opportunities

Monitor guest activities and satisfaction throughout group stays

Audit folio statements during and after events to ensure billing accuracy and timely final payment of master folio invoices

Review final event arrangements and adjust work schedules as needed to ensure appropriate on-site presence during outings and events, based on program details such as dining, tee times, arrivals, departures, and scheduled activities

Perform other duties as assigned