GitHub · 3 days ago
Success at Scale Programs Manager II
United States
Full-time
Remote
Mid Level
$68K/yr - $181K/yr
3+ years expGitHub is the world’s leading platform for agentic software development, and they are seeking a Success at Scale Program Manager II. This role is responsible for executing post-sale digital and scale programs to drive adoption and retention among customers, implementing customer-centric campaigns, and ensuring measurable outcomes.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Implement and optimize digital-first programs to drive product adoption, customer retention, and expansion. Facilitate cross-functional alignment by integrating stakeholder feedback and contributing to the improvement of processes to improve efficiency and impact of programs. Ensure customer campaigns are aligned with stakeholder input, company goals, and customer needs
Build and execute on digital and scale programs that enhance customer success through automation, self-service, and community-driven models. Collaborate with Operations and Analytics to understand revenue signals and telemetry for customer engagement and adoption. Track and report on success of programs. Contribute to continuous campaign improvements based on stakeholder feedback and success metrics
Collaborate with internal stakeholders and cross-functional partners across Customer Success, Operations, Analytics, Marketing, Product, and Sales on scope and execution of programs. Gather feedback and data on programs, and work with stakeholders to manage priorities, changes, deadlines, and deliverables
Contribute to a culture of innovation by staying updated on industry trends and best practices, adjusting program plans as needed. Deeply understand our customers’ needs by being customer 0 of GitHub platform features. Share knowledge and best practices within the team for digital engagement, automation, and self-service capabilities
Qualification
Required
3+ years experience in program management, project management, customer success, lifecycle marketing, or a related field
OR Bachelor's Degree in a related field AND 1+ year(s) experience in program management, project management, customer success, lifecycle marketing, or a related field
OR equivalent experience
1+ years experience with customer success methodology, preferably digital and/or scaled customer success
1+ years experience with customer engagement and communication platforms uniquely aligned with Digital and Scale program execution (such as Gainsight, Totango, Journey Orchestrator, Marketo, and/or Salesforce)
Preferred
Strong collaborative mindset with the ability to influence across cross-functional teams in a fast-paced B2B SaaS environment
Experience utilizing data to inform decisions
Experience with the software development or DevOps domains, with experience influencing scalable processes and leveraging automation tools
Experience and knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs
Experience with analytics tools, such as Tableau, PowerBI, Salesforce, Azure Analytics Services, and/or others
Benefits
Annual bonus
Stock
Competitive pay
Generous learning and growth opportunities
Excellent benefits
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
The French Tech Journal
2026-01-08
Company data provided by crunchbase