Universal Music Group · 11 hours ago
Identity Operations Engineer
Nashville, TN
Full-time
Onsite
Senior Level
$82K/yr - $100K/yr
5+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. The Identity Operations Engineer is responsible for ensuring the efficiency of Identity Management and Messaging environments, coordinating with various teams to support day-to-day administration and operations of the Identity Management environment.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Utilize best practices to ensure that solutions protect information resources against unauthorized use, inappropriate degrees of access, disclosure, damage and/or loss
Troubleshoots and resolves issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions
ITIL-based operational support and acts as a technical resource for the Active Directory infrastructure, including incident, change, and problem management
Provides support of on premise and cloud-based equipment and configuration including but not limited to Domain Controllers, SaaS applications such as Azure Active Directory, M365, Duo, CyberArk, YubiKey, Microsoft Identity Management, Splunk, and Active Roles servers
Complete the key metric reporting and analysis for the Identity Management environment as required
Work to ensure audit tasks related to Identity Management are completed on time, with participation of appropriate parties
Participate in security incident response teams as needed
Utilize industry best practices for appropriate standards, processes, procedures, tools, and documentation
Ensure the maintenance, patching, operating, and monitoring of IAM systems is in place and completed on schedule
Participate in developing automation to reduce the time spent on routine tasks
You will be part of a Mon-Sun roster, where office work is required on weekends
Prepare, update and provide progress on support tickets when handed off to the next region
Qualification
Required
Solid technical skills in the Identity Management space, including Active Directory
Minimum of five years directly related experience in Identity & Access Management (IAM)
A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues
Experience troubleshooting and solving issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions
Hands on experience of Active Directory operation and support including Active Directory Infrastructure components (FSMO roles), delegated administration, group policies, OU admin & Site replication, ADFS, Exchange operation and support including OWA, SMTP services, and routing / costing
Customer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization's policy framework and practices continuous improvement
Hands-on experience and skills with systems such as M365 and ServiceNow are required. Experience with ServiceNow orchestration into Active Directory, M365, Zoom, Slack, Box, or Teams is a plus
Demonstrated current work experience supporting integrated IAM solutions such as Azure Active Directory, Active Roles, Duo, MIM, and CyberArk
Demonstrated organizational skills, attention to detail and ability to work both independently and as part of a team
Solid written, oral, and interpersonal communications skills
Knowledge of Systems Reliability Engineering principles, automation, and AI
Preferred
Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience
Understanding of Microsoft Teams group/system policies, survivable branch appliances, unified messaging, and federation
Experience configuring and managing IT systems with technologies such as Java, JavaScript, XML, SOAP, JSON/REST, SQL, RDBMS, Linux, Windows, and databases
IT Certifications including MCSE Certification specialization in Identity Management, Certified Access Management Specialist (CAMS), and ITIL Foundations certifications desired
International experience beneficial; multiple language skills a plus
Benefits
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Company data provided by crunchbase