Sr. Customer Support Engineer, Deployments - US jobs in United States
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ZEDEDA · 2 weeks ago

Sr. Customer Support Engineer, Deployments - US

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$130K/yr - $150K/yr
date8+ years exp

ZEDEDA makes edge computing effortless and secure, providing cloud-native edge management solutions. As a Sr. Customer Support Engineer in Deployments, you will be responsible for ensuring smooth deployments and building strong relationships with customers while overcoming technical challenges.

Artificial Intelligence (AI)Cloud ComputingCloud Data ServicesOpen SourceSoftware
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H1B Sponsor Likelynote

Responsibilities

Delivering frictionless and smooth deployments to our Fortune 500 customers
Develop trusted technical relationships with our customer
Update documentation, write better procedures, create a video
Coordinate x-functional deployment activities
Creating ecstatic customers
Educating customers through ongoing knowledge transfers
Ensuring frictionless deployments
Escalation management
On-call duties
Radiate energy and enthusiasm

Qualification

Linux system administrationNetworking conceptsToolsTroubleshooting skillsCertified Kubernetes AdministratorProject management skillsTechnical writing skillsPython programmingShell ScriptingHandling hardware appliancesDocker container managementAPI configurationCommunication skills

Required

BS Computer Science, Information Technology or similar experience
8+ years experience supporting technical end-users
Excellent troubleshooting and root-cause analysis skills
Proven technical writing skills
Project management skills
Excellent communication and written skills (English)
Handling of hardware appliances and configuration of UEFI/BIOS
Linux system administration & advanced Linux troubleshooting
Management of network adapters, interfaces
Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures
Operate and troubleshoot SSH; secure tunnels
Familiar with both Type 1 and Type 2 hypervisors
Troubleshoot hypervisors, including performance
Deploy and manage Docker containers
Configuration of Azure or alternative clouds
Practical operation of Swagger
Setup and configuration of APIs such as Postman and Terraform

Preferred

Certified Kubernetes Administrator (CKA)
Python programming and Shell Scripting

Benefits

Commission
Equity
Benefits components

Company

ZEDEDA

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ZEDEDA is a provider of distributed orchestration and virtualization software for Edge AI Compute.
dateFounded in 2016
location
San Jose, California, USA
people-size51-200 employees
web-link
https://www.zededa.com

H1B Sponsorship

ZEDEDA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)

Funding

Current Stage
Growth Stage
Total Funding
$129.48M
Key Investors
Smith Point CapitalCoast Range Capital
2025-01-16Series Unknown
2024-02-07Series C· $72M
2022-07-21Series B· $26M

Leadership Team

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Said Ouissal
CEO & Founder
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Recent News

Business Wire
ZEDEDA Launches Edge Kubernetes App Flows, the Industry's First Full-Stack Edge Kubernetes Solution Built for AI-Driven Intelligence at the Edge
2025-11-04
thefastmode.com
BARQ Systems, ZEDEDA to Launch Edge Computing Revolution in the Middle East & Africa
2025-10-13
TechAfrica News
BARQ Systems and ZEDEDA Forge Strategic Partnership to Advance Secure Edge Computing in MEA
2025-10-13
Company data provided by crunchbase