Fjällräven · 3 weeks ago
Customer Service Representative – Direct-to-Consumer (DTC)
Aurora, CO
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $21.75/hrFjällräven, part of Fenix Outdoor North America, is seeking a motivated Customer Service Representative for their DTC Customer Service team located near Denver, Colorado. The role focuses on providing exceptional customer experiences through effective communication and collaboration with internal teams.
Retail
Responsibilities
Respond to customer inquiries, requests, and concerns via phone, email, and live chat in a timely and professional manner
Assist customers with order changes, cancellations, returns, and product-related questions
Research and resolve shipping, delivery, and payment issues
Educate customers on technical product application, sizing, and general use to help them select the right items for their needs
Facilitate communication between departments as needed to resolve customer issues
Contribute to a positive, solution-oriented team environment by jumping in to help where needed
Qualification
Required
Experience in a customer service or retail role
A genuine love of helping customers, solving problems, and creating positive experiences
A strong belief in delivering exceptional customer service at every touchpoint
Clear and effective written and verbal communication skills
Excellent attention to detail and strong time management skills – you can prioritize effectively and work efficiently
Comfort learning, navigating, and mastering multiple systems and tools
Enthusiasm for fast-paced environments and working toward ambitious goals
Technical proficiency, including comfort with Microsoft Office (Outlook, Excel, Word)
Ability to build trust and positive relationships with teammates
A mindset focused on continuous improvement – for customers, for coworkers, and for the company
Preferred
Bachelor's Degree or equivalent combination of education and work experience
Previous retail or customer service experience in the outdoor industry
Experience using ERP systems (especially Microsoft AX)
Experience with Zendesk
Benefits
Medical, Dental, Vision, Critical Illness, Accident
401k with generous company match
Generous schedule of company-paid holidays
Product discounts on all Fenix Outdoor brands
Industry discounts and more…
Company
Fjällräven
In 1960, Åke Nordin founded Fjällräven in the Swedish town of Örnsköldsvik.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase