FusionTek · 3 weeks ago
Helpdesk Technician - Tampa, FL ONLY
Tampa, FL
Full-time
Hybrid
Entry, Mid Level
$25/hr - $30/hr
2+ years expFusionTek is a Managed Service Provider focused on IT infrastructure management for small- to mid-sized businesses. They are seeking a Remote Help Desk Technician dedicated to client satisfaction and skilled in resolving technical issues, including troubleshooting Windows and MacOS systems, managing user accounts, and providing exceptional service to clients.
Cloud ComputingIT ManagementUnified Communications
Responsibilities
You'll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings
You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA
You'll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current
You'll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace
This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment
Qualification
Required
Minimum of 2 years of professional IT support experience
Must reside in the Tampa, FL area for onsite client support
Working knowledge of Windows 10, Windows 11, and macOS
Proficiency with Microsoft 365 applications
Strong time‑management skills and the ability to prioritize effectively
Excellent verbal and written communication skills
Knowledge of Azure and/or AWS (a plus)
Ability to lift and carry up to 50 pounds
Reliable internet connection and a quiet workspace for remote support
Valid driver's license for onsite visits and equipment pickup
Preferred
Preferred experience in an MSP/MSSP environment
Familiarity with Office 365 cloud services (preferred)
A+ and/or Network+ certifications (preferred)
Experience using a ticketing system; Autotask experience is a significant advantage
Benefits
Quarterly bonus eligibility to reward performance
Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company-supplied training resources
Monthly cell phone stipend to support your connectivity needs
Team culture: Fun events and opportunities to connect with colleagues
Company
FusionTek
FusionTek renders IT services and network management, document collaboration, cloud-based e-mail and communication solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Miller
CEO and Founder
Recent News
2025-10-02
Seattle TechFlash
2025-06-09
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