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Affidian Credit Union · 3 weeks ago

Branch Manager - Banking Credit Union

Aurora, CO

Full-time

Onsite

Mid, Senior Level

$62K/yr - $91K/yr

3+ years exp

Affidian Federal Credit Union is looking for a Branch Manager for their location in Aurora, Colorado. The role involves managing branch operations, leading staff, ensuring member satisfaction, and complying with banking regulations.

BankingFinancial Services

Responsibilities

Manages the operations of the branch

Oversee branch employees by assigning work, answering questions, solving problems

Provide member service for walk-in clients and over the phone

Ensure all employees are following Gold Standard Member Service

Performs routine inspections to ensure accuracy of the following: Cash vault, teller cash drawers, vouchers, etc.; Audit reports; GL recons related to the branch; Employee work (teller receipts, new account/loan folders)

Creates necessary branch reports, including monthly management report

Has a thorough understanding of AML/BSA regulations

Manages the performance of all employees which include: Enforcing Credit Union policies & procedures in the form of verbal and/or written communication; Evaluating employee performance in the form of written evaluations; Conduct one-on-one meetings with individual employees to ensure goals are being met and that performance is being monitored and measured for accountability and/or any additional training; Performs other duties as requested or needed

Responsible for making sure staff is properly trained and informed by: Training/ Coaching in practices and procedures, applicable to each position; Hold weekly department meetings to discuss or review problems or explain new procedures; Ensure staff completes assigned yearly training duties assigned from Executive Management; Ensure continuing education/development for self

Ensure an on-going environment that is member-friendly, to succeed in our goal of 'providing an unparalleled member experience'

Assist in business development functions and community events

Recommends, administers, and adheres to policies and procedures for overall branch operations

Ensure employees are trained and accountable for knowing and helping to meet organizational goals

Review long-term employee goals periodically to facilitate a healthy succession plan. Utilize training certificate programs to aide employees’ growth plans

Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery

Must have strong knowledge of banking operations and procedures

To provide courteous, friendly, timely, and professional service to all members and staff in an accurate manner

Maintain a professional appearance and work environment

Comply with all the published directives and expectations of the Affidian CU Employee Handbook

Support all internal and external educational opportunities

Support all corporate goals and objectives

Qualification

Banking operations knowledgeManagement experienceCustomer service skillsCross-selling skillsComputer proficiencyVerbal communicationWritten communicationTrainingCoachingTrustDiplomacyLeadership abilities