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Columbia Bank · 2 weeks ago

Loan Support Services Manager I

Liberty Lake, WA

Full-time

Onsite

Mid, Senior Level

$78K/yr - $116K/yr

4+ years exp

Columbia Bank is seeking a Loan Support Services Manager I to provide leadership and management to a team within Loan Support Services. The role involves overseeing the Lien Perfection team, ensuring compliance, mitigating risks, and implementing best practices in loan operations and collateral management.

BankingFinanceFinancial Services

Responsibilities

Provide input into the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations

Manage department to ensure minimal servicing costs while achieving high standards for quality and service

Design and implement continuous improvement practices

Provide input into the department budget and monitor operational expenses in conjunction with manager

Perform regular department assessments to identify potential problem areas and develop a plan of action to implement corrective measures in response to findings

Oversee functional department and ensure the updating and compliance of procedures, policies, regulations and guidelines

Supervise vendor relationships for products and services that relate to loan operations and systems

Monitor workflow of daily operations for specified department within Loan Support Services to ensure efficiency

Interacts with associates and monitors development to include coaching and performance review

Manages the work efforts of supervisors/individual contributors using established guidelines, procedures and policies

Responsible for hiring, firing, performance appraisals and pay reviews

Makes decision based on area objectives as well as company policies and procedures

Maintain appropriate security and privacy standards and systems to ensure adequate protection for the bank and its customers

Implement necessary regulatory compliance in designated areas

Responsible for minimizing risk and exposure by ensuring teams abide by all state and federal laws

Maintain accurate accounting processes and ensure loan files are perfected and maintained in a manner consistent with bank policy, as well as safe and sound banking practices

Analyze loan support processes to ensure regulations are fully adhered to

Ensure policies and procedures are documented, compliant, and updated

Responsible for implementing corrective measures in response to internal and external examination/review findings

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training

Keeps up to date on regulation changes

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description

May be asked to coach, mentor, or train others and teach coursework as subject matter expert

Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words

Takes personal initiative and is a positive example for others to emulate

Embraces our vision to become “Business Bank of Choice”

May perform other duties as assigned

Qualification

Loan documentation expertiseCollateral managementLeadership skillsOperational process improvementBanking technology knowledgeLoan origination softwareProject managementAnalytical skillsCustomer service skillsCommunication skillsProblem solving skillsInterpersonal skillsMotivational skills

Required

4-7 years of supervisory/management experience required

Knowledge of increasingly complex loan documentation, structuring, and servicing procedures as well as state, federal, investor, and bank policies, guidelines, and regulations

Credit requirement analysis skills required

Possess strong leadership, organizational, problem solving, interpersonal, analytical, decision making, motivational, and customer service skills

Excellent written and verbal communication skills required

Demonstrate planning, project management, and continuous improvement development skills

Knowledge of operational process improvement methods, project management, and banking technology

Knowledge of the bank's loan policies and internal control procedures

Ability to provide accurate, detailed results in a high pressure, goal-oriented environment

Preferred

4-7 years of lending industry or bank operations experience preferred

Advanced proficiency in loan origination (LaserPro preferred), banking systems, and commercial/installment loan application software. Proficient in word processing and spreadsheet software (Word and Excel preferred)