Komatsu · 6 days ago
Regional Tech Suppt Engineer
Ballston Spa, NY
Full-time
Onsite
New Grad, Entry Level
$68K/yr - $70K/yr
0+ years expKomatsu is a global leader in developing and supplying technologies, equipment, and services for various markets. They are seeking a Regional Tech Support Engineer to assist in resolving customer issues and ensuring satisfaction through effective troubleshooting and communication.
ConstructionIndustrialManufacturing
Responsibilities
Escalate issues as they arise
Communicate to supervisor actions
Share lessons learned with teams
Create and update action plans as instructed
Obtain data for root cause analysis for all early failures and prepare QC Reports to Oyama TS and QC department
Understand the way of working and Best-Known Methods (BKM) for each site and/or Customer
Engage in all continuous improvement projects
Receive Training and learn to be proficient in the following
Learning how to diagnose and troubleshoot technical issues proactively
Track laser system issues through to resolution, within agreed time limits
Talk clients through a series of actions through various modes of communication email, phone, pager, etc., until they’ve solved a technical issue
Use internal database or external resources to provide accurate technical solutions
Ensure all issues are properly logged and follow up with customers
Prioritize and manage several open issues simultaneously
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Receive Training and learn to be proficient in Logistics Support
Part identification
Part Forecasting and planning
Service News tracking and planning
Learn and must follow all safety regulations, OHSA standards. and maintain a safe accident free workplace
Learn and become proficient in business acumen
See the “big picture” of the organization—how the key drivers of the business relate to each other, work together to produce profitable growth, and relate to the job
Understand important company communications and data, including financial status and concepts
Use knowledge to make good decisions
Understand how actions and decisions impact key company measures and leadership objectives
Effectively communicate ideas to other employees, managers, executives and customers
Qualification
Required
Degreed in discipline or equivalent level of knowledge, Associates degree related to LASER technology
0 - 3 years of progressive learning and demonstration of skills related engineering and work experience showing ability to communicate, analyze, troubleshoot and going above and beyond to perform work assigned
Excellent written and oral communication skills
Desire and ability to represent Gigaphoton in a positive and professional manner
Very strong skills in customer service
Benefits
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
Company data provided by crunchbase