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MidPen Housing Corporation · 3 weeks ago

Case Manager I (Bienestar Plaza)

Santa Cruz, California

Full-time

Onsite

Entry, Mid Level

$69K/yr - $74K/yr

1+ years exp

MidPen Housing is a leading non-profit developer dedicated to providing affordable housing and community support. The Case Manager I plays a crucial role in helping supportive housing residents maintain stable housing and achieve self-sufficiency through engagement and resource linkage.

Building MaterialCommunitiesLifestyleNon ProfitReal Estate

Responsibilities

Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements

Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services

Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse

Support residents with functional impairments through direct case management and development of independent living skills

Facilitate group and individual services, fostering community engagement and supporting residents’ personal and professional goals

Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services

Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards

Assess and respond to resident needs with empathy and professionalism, contributing to the development of responsive service plans

Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues

Qualification

Mental health interventionsCase managementCommunity resource linkageMicrosoft Office SuiteRelationship-buildingEmpathyActive listeningConflict resolutionOrganizational skillsTeam collaboration

Required

Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools

Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations

Skilled in relationship-building, active listening, and conflict resolution

Highly organized with attention to detail; able to work independently and collaboratively within a team

Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care

Committed to ongoing learning and staying current with best practices in social services for special needs populations

Proficient in Microsoft Office Suite, Outlook, OneDrive, Teams, Zoom, Salesforce, and other relevant technology platforms

Must pass background and fingerprint checks; possess a valid California Driver's License, current auto insurance, and reliable transportation

Ability to travel between properties

M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience

Experience working with and serving people who have experienced homelessness

Experience working with high needs or high acuity populations that have experienced trauma

Experience using and administering multiple assessment tools and interpreting information/data derived from assessments

Experience supporting program and service implementation and coordination

Experience collaborating with local service providers