Tekmanagement Inc. ยท 2 months ago
Tier 3 Technician
Medford, OR
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expTekmanagement Inc. is a trusted provider of IT support in Southern Oregon and Northern California, seeking a Tier 3 Technician to join their elite team. In this role, you will lead technical projects, ensure seamless IT operations, and deliver outstanding customer service while maintaining and improving clients' IT environments.
Information ServicesInformation TechnologyNetwork Security
Responsibilities
Lead technical projects and provide proactive and reactive support to diverse client environments
Ensure seamless IT operations, including system design, analysis, and disaster recovery planning
Deploy, configure, and manage on-premise and cloud-based solutions
Diagnose and resolve escalated technical issues while maintaining outstanding customer service
Document systems, processes, and client environments to drive efficiently
Collaborate with internal teams to optimize service delivery and technical excellence
Participate in an on-call rotation to provide after-hours support as needed
Technical Mastery: Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls, routing, security protocols), and automation/scripting
Problem-Solving: Conduct root cause analysis and troubleshoot complex IT issues
Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals
Project Leadership: Manage IT implementations, migrations, and upgrades for business-critical systems
Efficiency Optimization: Leverage automation and process improvements to enhance IT operations
Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence
Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements
Qualification
Required
3-5 years of similar industry experience
Deep understanding of IT infrastructure, cloud computing, and cybersecurity
Strong analytical and troubleshooting skills to resolve advanced technical challenges
Ability to clearly communicate complex technical concepts to both clients and team members
Dependable, ethical, and committed to delivering high-quality work
Passion for providing exceptional service and building strong client relationships
Proactively identify, analyze, and solve complex IT issues
Thrive in a dynamic environment with shifting priorities
Work effectively within a team to achieve shared goals
Continuously seek opportunities for growth, innovation, and service improvement
Prioritize workload effectively, balancing multiple tasks with attention to detail
Commitment to continuous learning and obtaining relevant certifications
Ability to lift, carry, and move items up to 50 lbs (occasionally more with assistance)
Ability to sit, stand, bend, stoop, and reach throughout the workday
Ability to remain seated at a computer workstation for extended periods
Ability to commute to Medford, OR 97504
Ability to relocate to Medford, OR 97504 before starting work
Preferred
Help desk: 3 years
Windows: 5 years
Benefits
Medical benefits.
Vision benefits.
Dental benefits.
Employee retirement savings plan.
Paid time off.
Professional development assistance.
Investment in your success.
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
Tekmanagement Inc.
We are dedicated to designing, implementing, and maintaining computer systems that meet the needs of your business.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase