BitGo · 1 week ago
Customer Success Manager (Japan)
United States
Full-time
Remote
Mid Level
3+ years expBitGo is the leading infrastructure provider of digital asset solutions, and they are seeking a Customer Success Manager to work closely with institutional clients. This role involves delivering high-touch service, helping clients maximize their investment in BitGo products, and ensuring long-term success through strategic partnerships and collaboration with internal teams.
BitcoinCryptocurrencyFinancial ServicesFinTech
Responsibilities
Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo’s offerings
Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction
Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value
Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements
Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes
Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities
Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells
Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success
Act as a bridge between customers and internal teams, translating feedback into actionable product improvements
Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn
Offer expert guidance on deployment strategies and best practices across various communication channels, including in-person meetings, video calls, and digital messaging platforms
Qualification
Required
3+ years of experience in account management, customer success, or a similar role within technology or financial services
Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant
Strong analytical skills to interpret customer data and translate insights into actionable strategies
Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities
Ability to create structured success plans and track progress toward key business outcomes
Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders
Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions
Project management expertise, ensuring effective execution of initiatives that drive customer success
Preferred
Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus
Benefits
Competitive base salary, bonus and stock options
100% company paid health insurance for employee, partner and dependents
Paid parental leave, paid vacation
Free custom lunches, dinners and snacks
Computer equipment and workplace furniture to suit your needs
Great colleagues and inspiring startup environment
Benefits may vary based on location
Company
BitGo
BitGo is a digital asset trust and security company that provides custody, financial services, and core infrastructure for investors.
201-500 employees
H1B Sponsorship
BitGo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (5)
2023 (4)
2022 (12)
2021 (13)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$171.5MKey Investors
Brink’sBitFury CapitalRedpoint
2024-01-24Corporate Round
2023-08-16Series C· $100M
2018-10-18Series B· $15M
Leadership Team
Edward Reginelli
Chief Financial Officer
Recent News
Indian Express
2026-01-17
2026-01-17
Company data provided by crunchbase