AXA XL · 11 hours ago
Global Head of Technical Claims and Exposure Management
Hartford, CT
Full-time
Hybrid
Director/Executive
$275K/yr - $325K/yrAXA XL is a global leader in solving complex risks, and they are seeking a Global Head of Technical Claims and Exposure Management. The role involves driving consistency in claims practices, developing a global view of claim exposures, and collaborating with various stakeholders to identify claims trends and insights.
ConsultingCustomer ServiceFinanceInsurance
Responsibilities
Globally monitoring (with the support of Practice Leaders) a portfolio of the largest and most complex losses and potential exposures handled within the Claims Organization - promoting best claim handling practices and ensuring compliance with early warning and large loss protocols, with a remit to reporting appropriately to the Chief Claims Officer, the Global Leadership team and other key stakeholders. Providing insights into global watchlist developments and emerging risks & trends
Large Loss Governance: Responsible for continuous development of the Large Loss Framework (including the Watchlist). Ensuring that across the portfolio, claims handling is compliant with the Large Loss Framework and that there is consistency across Business Units and Product Lines. Active participation and leadership in roundtables and strategy determination on claims exceeding and agreed threshold and making recommendations to /seeking concurrence from the Chief Claims Officer as required. In collaboration with CCOs, driving accurate and timely reserving and surfacing of lessons learned
Acting as a Strategic Business Partner to GCUO Leadership, ensuring that each GCUO leader has an appropriate Claims Business partner to keep them appraised on the portfolio, trends and lessons learned, as well as supporting them in their strategic initiatives. Supporting the Claims Practice leaders in developing solid partnerships with their GCUO counterparts
Leading the Claims team in investigating exposures and response to large loss and cat events, particularly those that transcend business lines and geographies and communicating this to the wider business. Leading the Claims Major Event Management response on behalf of the Chief Claims Officer and participating in the Major Event Review Committee (MERC) which is chaired by the Chief Actuary
Leading the Global Practice community - through a combination of direct management responsibility for dedicated Global Practice leaders and effective influence/collaboration with other Practice leaders who have a reporting line through the Business Units. Ensuring that Practice Leaders operate as an effective community, with open communication and support. Driving that group in surfacing lessons learned when working with the claims team, sharing across the claims’ community and with other stakeholders - providing critical post-loss analysis, wording guidance and feedback
Working with the Data & Analytics team, drive the continuous evolution and improvement of claims data insights, including Key Performance Metrics. Leading the Claims team in presenting to the quarterly Claims Risk Committee (“CRC”), ensuring an ever-evolving data set and an agenda that surfaces important topics that should be shared and responds to the feedback of the committee
Qualification
Required
In depth experience in Major Event/Catastrophe and Exposure Management including identification, tracking, reporting and analysis of Major Events, Significant Losses, and Emerging Risks
Experience leading, inspiring and supporting a team of experts across various countries, respectful of different cultures, customs and practices
Extensive claims experience, with prior experience in more than one of the core business lines (Property/Casualty/Specialty/Financial Lines) - including experience handling complex claims and managing a portfolio
Good working knowledge of litigation management and pertinent regulatory issues
Robust knowledge of multi-jurisdictional insurance coverage law and claim regulations
A good knowledge of Americas, UK & Lloyds and APAC & Europe market dynamics, processes, and systems
High dedication to customer service including professionalism and diplomacy in broker and insured relations
Ability to develop and maintain productive working relationships both within claims and in other parts of the organization
Providing support, encouragement and training to colleagues as required
Excellent verbal and written communication, collaboration, presentation and influencing skills
Ability to engage effectively with the Global Leadership team and other senior colleagues succinctly and assuredly
Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities
Approach tasks proactively and anticipate needs
Willing to ask questions and explore new ideas
Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities
Preferred
Fluent in another European Language such as French or German
Benefits
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Competitive retirement savings plan
Health and wellness programs
Wide range of learning opportunities for colleagues
Company
AXA XL
We are a leading provider of insurance and reinsurance offering innovative risk management solutions for businesses worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joseph Tocco
Chief Executive Officer, Americas
Rose Hall, PE
Co-Founder, AXA XL Ecosystem
Recent News
CEE Legal Matters
2025-07-11
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