TicketNetwork · 4 days ago
VP IT Infrastructure
South Windsor, CT
Full-time
Hybrid
Director/Executive
12+ years expTicketNetwork, Inc. is a high-tech leader in the ticketing industry. They are seeking a strategic and hands-on VP IT Infrastructure to lead the design, implementation, and management of their enterprise IT infrastructure, Security, and Help Desk, overseeing multiple IT teams and driving modernization and cloud adoption initiatives.
ConcertsE-CommerceSportsTheatre
Responsibilities
Lead and mentor teams of infrastructure, network, operations, security engineers, as well as database administrators, and help desk technicians, fostering a culture of operational excellence and continuous improvement
Lead and manage architecture, deployment, and lifecycle management of on-premise infrastructure, including physical and virtual servers, storage arrays, networking equipment, and backup systems
Oversee data center operations and hardware lifecycle management
Manage team responsible for hybrid environments by integrating on-premise systems (VMWare) with cloud platforms (Azure and AWS)
Drive cloud adoption and hybrid architecture strategies (Azure, AWS), ensuring scalability, security, and cost-effectiveness
Direct infrastructure modernization efforts, including virtualization, hyperconverged infrastructure (HCI), and software-defined networking (SDN)
Ensure robust disaster recovery, high availability, and business continuity strategies across all infrastructure layers
Monitor emerging technologies and assess their potential impact on the business
Lead IT Security to implement and maintain secure infrastructure practices, that are PCI compliant
Lead Database Administration team providing high performance and availability data environment with on-premises servers (SQL), cloud data warehouse/lakehouse, cloud databases, and event services
Lead and mature help desk team that supports remote, and hybrid workforce including contact center
Collaborate with DevOps and cross-functional teams to identify and implement technology solutions
Collaborate with executive leadership to identify technology opportunities that drive innovation and operational efficiency
Manage vendor relationships, contracts, and service-level agreements (SLAs) for both on-prem and cloud services
Develop and manage budgets, forecasts, and capacity planning for infrastructure and cloud services
Establish KPIs and performance metrics to ensure service excellence and continuous improvement
Qualification
Required
Bachelor's or Master's degree; Computer Science, Information Technology, or related field
12+ years of progressive experience in IT, with at least 5 years in a senior leadership role managing IT teams
Excellent leadership, communication, organization, and project management skills
Demonstrated leadership ability in building and managing high-performing teams across multiple IT disciplines
Strategic analytical thinker with a hands-on approach and technical proficiency
Results oriented leadership
Ability to manage multiple priorities in a highly dynamic fast paced environment
Experience developing and managing budgets, KPIs, and vendor relationships
Commitment to continuous improvement, coaching, and professional development
Deep expertise in enterprise infrastructure, cloud platforms, cybersecurity, and IT operations
Demonstrated success in leading large, cross-functional IT teams and complex technology programs
Proven experience managing enterprise on-premise environments, including data centers, networking (e.g. Palo Alto, A10, Cisco), virtualization platforms (e.g. VMware), hyperscalers (e.g. AWS, Azure, GCP)
Strong experience with cloud platforms (Azure, AWS) and hybrid cloud architectures
Familiarity with enterprise storage (SAN/NAS), backup solutions, and disaster recovery planning
Familiarity with monitoring and observability platforms (e.g., SolarWinds, DataDog, ELK)
Familiarity with DevOps, CI/CD processes and tools (e.g., Azure DevOps, AWS Code pipeline)
Preferred
Certifications such as ITIL, PMP, VMware, AWS/Azure Architect, or Cisco are highly desirable
Knowledge of compliance frameworks (e.g. PCI-DSS)
Familiarity with ITIL, DevOps, automation, and agile methodologies
Familiarity with Database Technologies (SQL, RDS, Postgress, Databricks, Snowflake, NoSQL)
Experience with automation and orchestration tools (e.g., Azure DevOps, Ansible, Terraform, PowerShell)
Benefits
Generous benefits including Mental Health days
Hybrid schedule
Complimentary event tickets
Company outings, parties, and onsite happy hours
Onsite amenities such as our staff cafeteria which offers FREE hot breakfast and lunch daily
Free onsite fitness center
Community garden
Animal sanctuary
Laundry services and more!
Company
TicketNetwork
TicketNetwork is a provider of ticketing services for sports, concerts, theater etc.
501-1000 employees
H1B Sponsorship
TicketNetwork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Don Vaccaro
CEO
J
John Scotto
CFO
Recent News
2025-10-20
2025-09-26
Company data provided by crunchbase