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CONMED Corporation · 3 weeks ago

Commercial Operations Coordinator - LATAM Exports

Largo, FL

Full-time

Hybrid

Senior Level

5+ years exp

CONMED Corporation is a global leader in medical technology, dedicated to developing and delivering surgical and patient monitoring products. The Commercial Operations Coordinator serves as a strategic operational partner to the Latin America Exports Commercial Organization, providing support across contracts, pricing, regulatory processes, and customer experience.

Information TechnologyMedicalMedical Device

Responsibilities

Deliver exceptional service to internal stakeholders and external distributor partners, ensuring timely, accurate, and proactive communication

Manage distributor contracts throughout their full lifecycle, including creation, review, approvals, compliance tracking, and renewal planning

Act as the liaison between Regional Business Managers (RBMs), Legal, and external stakeholders to ensure timely and compliant contract performance

Maintain accurate pricing policies, ensuring adherence to established controls

Operationalize price increases, update regional price lists, and support commercial pricing governance

Partner with the Regulatory team and RBMs to support registration renewals, track required documentation and maintain visibility on registration timelines

Ensure proper planning and proactive risk identification related to regulatory requirements in each market

Serve as the primary point of contact between distributors and the International Service & Repairs team

Coordinate repair requests, follow up on service parts and quotations, ensure service quality, and promote high levels of customer satisfaction

Support the commercial team by maintaining accurate weekly, monthly, and annual sales forecasts

Key liaison between SOP Team and RBM’s to support consistency for pipeline visibility, forecasting, and management reporting

Bridge communication between RBMs, the Customer Experience team, and distributors on order status, returns, inventory availability, fulfillment timelines, and loaner kit requests

Monitor escalations and support timely resolution of customer-related issues

Bridge communication between RBMs and the Customer Experience team, on order status, returns, inventory availability, fulfillment timelines, and loaner kit requests

Monitor escalations and support timely resolution of customer-related issues

Qualification

Medical device commercial managementERP/MRP systemsData analytical skillsExcel/PowerPointCRM (Salesforce)BI Tools (Power BI)Task management toolsCommunication skillsProblem-solving abilitiesOrganizational skillsAttention to detail

Required

Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field

5+ years in medical device commercial management, in operations management, commercial administration preferably in a regional or multi-country role

Strong knowledge of commercial administration processes

Strong data analytical and organizational skills with a keen attention to detail

Proficiency in ERP/MRP systems (SAP, Oracle, NetSuite, or similar)

Excellent communication and problem-solving abilities with a cross-functional mindset

Experience with Excel/Powerpoint + CRM (Salesforce), BI Tools (Power BI) and task management tools (Trello, Notion, etc)

Company

CONMED Corporation

Glassdoor3.5

CONMED is a global medical technology company that specializes in the development and sale of surgical and patient monitoring products and services that allow our physician customers to deliver high quality care and as a result, enhanced clinical outcomes for their patients.

Founded in 1970

Utica, New York, USA

1001-5000 employees