Gainsight · 1 day ago
Solutions Architect
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $105K/yr
3+ years expGainsight is an AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a full-time Solutions Architect to join their professional services team, responsible for driving customer success by optimizing Gainsight environments and delivering tailored solutions to clients.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Understand Gainsight products, their features, functions and recognize how they can be used to solve problems and create solutions for your customers
Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients
Partner with Customer Success Managers to align technical initiatives with client outcomes
Lead discovery and requirement-gathering sessions to understand and document business needs
Design and configure Gainsight solutions based on best practices and client-specific goals
Act as a seamless extension of your customers’ operations team
Deliver enablement sessions to empower Gainsight Admins and key stakeholders
Build strong, trust-based relationships with clients, including technical and executive stakeholders
Proactively identify risks or blockers and collaborate cross-functionally to resolve them
Contribute to internal best practices, templates, and delivery frameworks
Track project hours and maintain target utilization
Qualification
Required
3 to 6 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation
BA/BS degree (or equivalent combination of education and experience), required
Hands-on experience with CRM platforms (Salesforce or Dynamics preferred), databases, and data integration tools
Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions
Experience managing multiple customer projects simultaneously (5–10 engagements)
Familiarity with agile and waterfall delivery methodologies
Executive presence and confidence in communicating with both technical and business leaders
Excellent communication, facilitation, and presentation skills
Ability to thrive in a fast-paced, dynamic environment
Preferred
Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred
Experience in a post-onboarding or ongoing account management role is strongly preferred
Scripting experience in Python or Node.js to support custom solutions and automation is a plus
Salesforce certification or experience is a plus
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase