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Human8 · 2 weeks ago

Senior Research Manager (Quant/Qual)

Detroit

Full-time

Hybrid

Senior Level

Human8 is a human-driven consultancy that connects brands with people and culture to drive positive change. The Senior Research Manager will lead complex engagements for clients to operationalize customer centricity and drive their business forward, managing all phases of the engagement process, including project management and client management.

ConsultingMarket Research

Responsibilities

Project Manager on complex engagements independently, from start to finish while also acting as a consultant on simple to moderately complex studies

Discusses complex business and research issues with clients independently

Easily builds rapport, is responsive, and gains trust with clients relative to project management abilities

Fosters strong client loyalty through exceptional engagement execution and client service skills as well as the ability to discuss complex issues with clients independently

Create analysis plans for complex studies – finds data that matters, makes sense of the information, and conveys the story in a compelling way

Adopts and applies the storytelling process and is able to create impactful deliverables on complex engagements and is able to present out in a clear, concise, and influencing way

Ability to generate additional business by building client trust through exceptional client service skills

Understand clients’ businesses, as well as objectives, and offer strategic suggestions and value-added consulting

Effectively oversee the financial goals and profitability of an engagement

Independently develop simple to moderately complex proposals including scoping, pricing and deliverable creation

Support account goals for specific assigned accounts on the team (in collaboration with Account Strategists)

Mentor junior level on proposal development

Successfully lead an engagement team and aid in the development of Human8 employees such as setting expectations for team, delegate appropriately, and hold others accountable

Provide internal training as well as train clients in various methodologies and provide research recommendations to clients

Successfully lead/partner with others in raising level of work (e.g., provide inspiration, set clear expectations) – able to set expectations with team, delegate appropriately, and hold others accountable

Demonstrates genuine sensitivity, support, and encouragement for others with consistent professional maturity

Qualification

Qualitative researchQuantitative researchClient engagementProject managementProposal developmentTeam leadershipMentoringCollaboration skillsCommunication skills

Required

Demonstrates well-rounded research skills – strong qualitative (communities) and quantitative skills

Experience with research approaches for surveying/interviewing consumers, staff, B2B audiences, etc. including telephone, online, and mail methodologies

Demonstrated engagement leadership skills including motivating team members, mentoring junior staff, collaboration skills, ability to take initiative, etc

Client interface experience including the proven ability to discuss and understand a client's complex business and research objectives, building a rapport and trusting relationship with clients relative to project management abilities