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HYDAC Group · 3 weeks ago

Technical Inside Sales Specialist

Bethlehem,PA,US

Full-time

Onsite

New Grad, Entry Level

HYDAC Group is a family-owned business dedicated to providing quality products and services while being committed to environmental preservation. The Technical Inside Sales Specialist will provide technical support, pricing, and product availability to distributors and the sales team, assisting customers with product selection and configuration.

Machinery

Responsibilities

Select HYDAC product via crossing over competitive products to HYDAC

Determine similar products, when selected product is not available - product conversions (what product can be used instead that have more readily available)

Assist customers with product selection/ configuration

Assist customers with applications utilizing our products

Answer product specification questions via spec sheet, catalog, or working with Product Division

Communication product features and differentiation between products

Work with Technical Support with the Product Divisions to answer technical questions, select products, etc. when necessary

Work closely with Customer Service to assist customers with lead-time and product selection issues

Assist with quote development for HYDAC sales team

Communicate price and delivery when needed

Assist in expediting and relay delivery status when needed

Follow up and monitor leads distributed within region to Distribution or HYDAC sales

Assist in supporting House Accounts within region (making virtual calls to customers)

Assist in target marketing and sales efforts by making phone calls to targeted markets and customers

Potentially visit customers or distributors for training or technical assistance

Qualification

Technical capabilityProduct knowledgeCustomer relationship developmentTechnical support experienceSAP proficiencyProject Management softwareSpreadsheet proficiencyWord processing softwareInterpersonal skillsWritten communicationOrganizational skills