SoHo Dragon · 2 months ago
Commercial Customer Service Manager- Americas
United States
Full-time
Hybrid
Senior Level
5+ years expSoHo Dragon is a technology company specializing in interactive display technologies and skill-based arcade games, seeking a Commercial Customer Service Manager for the Americas. The role involves driving growth across the B2B distributor network by building strong alliances, recruiting new distributors, and ensuring customer success.
AnalyticsBusiness IntelligenceCloud Data ServicesComplianceCRMDocument ManagementInformation TechnologyIT ManagementQuality Assurance
No H1B
U.S. Citizen Only
Responsibilities
Insert coin into servicing our B2B distributor network of arcade products in North America
Plan road trips like bonus rounds with distributor teams to meet key customers and boost brand awareness
Travel for face-to-face boss battles with customers and partners to build strong relationships
Establish and nurture combo moves with existing partners to drive revenue growth and customer success
Stay highly organized, self-motivated, and ready to juggle multiple priorities like a multiplayer match
Participate in all key trade shows and local distributor shows in North America—because visibility is the ultimate power-up
Coordinate new game test launches at distributor and customer sites—visit test sites to unlock achievements
Plan marketing activities with key distributors to keep the brand leaderboard strong
Provide a detailed and accurate annual sales forecast—no guesswork, just precision like a perfect joystick move
Ensure marketing collaterals are ready in coordination with the marketing agency/in-house team—because every great game needs killer graphics
Manage inventory levels in the US and sourcing in line with the sales forecast—keep the arcade stocked like a bonus life bar
Work closely with the digital marketing team in India to set expectations and create buzz like a new game release trailer
Prepare weekly and monthly reports and discuss with HQ against target sales and plans—track your score and aim for the next level
Qualification
Required
Minimum 5 years of experience in the B2B arcade industry or coin-op redemption games
Professional written and verbal communication skills
Proven sales track record and channel development experience
Experience in commercial customer support
Ability to manage customer expectations and deliver a winning experience every time
MUST BE A U.S. CITIZEN OR GREEN CARD HOLDER
Company
SoHo Dragon
SoHo Dragon focuses on portals, document management, collaboration, business intelligence, CRM tools, cloud technology and data.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Ward
Chief Executive Officer
Recent News
2025-02-11
2024-12-06
2024-11-15
Company data provided by crunchbase