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Fox Corporation · 7 hours ago

Director, Member Engagement

New York, NY

Full-time

Onsite

Director/Executive

$143K/yr - $180K/yr

10+ years exp

Fox Corporation is a leading content producer and distributor, and they are seeking a Director of Member Engagement to develop processes for supporting members in a new membership-based business. This role involves building a front-facing team to ensure high member satisfaction and retention through personalized service.

BroadcastingMedia and EntertainmentNewsSports

Responsibilities

Develop the foundational processes, procedures, and documentation for engaging with members, onboarding, issue solving, and delivering a high-touch membership experience

Engage with members via multiple touchpoints – email, phone, text, in person – as the primary conduit between the member and the club

Design and implement strategies that deepen member relationships, increase member satisfaction, and increase retention

Identify and monitor performance metrics (satisfaction, membership usage, retention) and continuously refine engagement efforts based on insights and feedback

Partner cross-functionally with marketing to develop member communication and outreach cadences

As the membership scales, build the framework for hiring, training and developing a team of member engagement specialists

Qualification

Member service leadershipCRM systems experienceCommunication skillsHospitality experienceEvent operations experienceEmpathyTeam developmentInterpersonal skillsOrganizational skillsDetail-oriented

Required

10+ years of leadership experience in a member service role, preferably at a private club (e.g., country club or social club)

Experience working in CRM systems, entering, managing and organizing confidential data

Strong communication and interpersonal skills, with a high degree of empathy and poise

Comfortable working cross-functionally in a fast-paced, growth-stage environment with little direction

Organized, detail-oriented, and able to manage multiple engagement efforts simultaneously

Preferred

Experience in hospitality, luxury services, live entertainment, or event operations

Experience working in startup environments or within new business incubation teams

Familiarity with ticketing systems across a variety of venues and experiences

Benefits

Medical/dental/vision

Insurance

A 401(k) plan

Paid time off

Other benefits in accordance with applicable plan documents

Company

Fox Corporation

Glassdoor3.7

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.

Founded in 1986

New York, New York, USA

5001-10000 employees