Apply on Employer Site

Airgas · 3 weeks ago

CX Customer Experience (Accounts Receivable) Representative

Tulsa, OK

Full-time

Hybrid

New Grad, Entry Level

Airgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking a CX Customer Experience (Accounts Receivable) Representative in Tulsa, OK. The role involves managing collection efforts for customer accounts, resolving billing issues, and maintaining effective communication with customers and internal teams.

IndustrialMedicalRetail

Responsibilities

The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues

Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues

Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager)

Escalate significant matters to Accounts Receivable Supervisor and up

Contact customers regarding invoices/accounts which are past due

Provide information as requested in order to facilitate a quick remittance

Obtain future pay information

Review/release/escalate sales on a routine basis throughout the work day

Prioritize portfolio so collection efforts result in maximum benefits

Watch for key indicators when a customer account is falling behind, becoming delinquent

Maintain quality relationships with branch managers, account managers, district managers and AVPs

Involve regional collections managers when possible and keep them informed of issues at all times

Documentation is critical, log conversations, e-mails and other communications

Organize documentation to facilitate follow-up efforts

Initiate appropriate follow-up action on mail returned as undeliverable

Identify errors and discrepancies on customers’ accounts

Create, investigate, and resolve disputes from beginning to end

Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships

Qualification

Credit & collections experienceAccounts receivable experienceSAPERP proficiencyGoogle Suite proficiencyMicrosoft Office proficiencyCustomer service mindsetBilingual (Spanish)Effective communicationConflict resolution skillsCritical thinking