Western Alliance Bank · 7 hours ago
Senior Client Services Care specialist
Chandler, AZ
Full-time
Onsite
Mid, Senior Level
2+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Senior Client Services Care Specialist. In this role, you will provide high-level customer service, respond to complex inquiries, and support leadership in resolving customer issues efficiently.
BankingFinanceFinancial Services
Responsibilities
Support leadership in providing a resourceful and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries. Assist, research, and resolve inquires with professionalism, precision and care
Accept ownership of issues through resolution of all customer inquiries using telephone, email, and written correspondence including any additional follow-up. Understand and respond to customers based on the urgency around time-critical situations and escalates issues to management in a timely manner when necessary
Perform job duties in accordance with established regulatory and compliance requirements. Adhere to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions
Provide support from general navigation to in-depth technical interfaces. Partner with internal associates to provide treasury management products solutions in a consultative manner while incorporating a keen awareness of risk and client focus. Assist in the training of fellow treasury management products support specialists when necessary
Qualification
Required
2+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field
High school diploma required
Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced speaking and writing communication skills
Preferred
Entry level to intermediate experience working in a call center environment preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
Morningstar.com
2026-01-09
Company data provided by crunchbase