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Kit · 4 weeks ago

Senior Revenue Operations Manager

United States

Full-time

Remote

Senior Level

$130K/yr - $159K/yr

Kit is an email-first operating system for creators who mean business, dedicated to helping creators grow and monetize their audience. The Senior Revenue Operations Manager will establish systems and processes to drive revenue growth and operational excellence across the company's go-to-market teams.

CommunitiesConsumer GoodsSocial Network

Responsibilities

Dive into our HubSpot instance and revenue tech stack, including Gong, Intercom, QuotaPath, and Omni

Understand our current CRM configuration, reporting infrastructure, and how data flows between systems

Map our product-led and sales-led growth motions

Take part in Get To Know You's to meet our distributed team and understand how revenue teams operate today

Conduct a thorough audit of our revenue operations, identifying bottlenecks, gaps, and opportunities as we scale our sales-led growth motion

Meet with stakeholders across Sales & Migrations, Marketing, Creator Growth and Deliverability, and Finance to understand their pain points and priorities

Document current processes and quick wins

Contribute to at least one process improvement or reporting enhancement

Establish yourself as the go-to expert for revenue analytics across the Growth Org, using Hubspot as the centralized hub for tracking the customer funnel

Work with the Marketing, Business Development and Sales teams to establish playbooks and optimize lead generation, routing, and attribution between PLG and sales-led motions

Work with the Sales and Migration team to build sales dashboards that create momentum and support productivity

Enable Creator Growth Managers to track and influence expansion opportunities, both through Creator Pro upsell and leveraging subscriber-tier thresholds

Drive adoption of new workflows across teams

Build trusted partnerships with revenue leaders

Present insights and recommendations that influence strategic decisions about our go-to-market approach

Qualification

HubSpot expertiseData analysisRevenue operations fundamentalsGong proficiencyIntercom experienceDashboard buildingSystems thinkingClear communicationDetail-orientedGrowth mindset

Required

Deep expertise with HubSpot, including administration, customization, workflow automation, and optimization across Sales Hub, Marketing Hub, and Service Hub

Strong proficiency with data analysis and visualization tools such as Excel/Google Sheets, Omni, or similar BI platforms

Experience with revenue tech stack tools such as Gong (conversation intelligence), Intercom (customer communication), and other sales/marketing platforms

Understanding of revenue metrics and operations fundamentals — from lead scoring and qualification to pipeline velocity to customer acquisition cost to expansion revenue

Ability to translate complex data into clear insights and actionable recommendations, with strong business acumen to understand how operational decisions impact revenue outcomes

Clear and concise communication skills, able to explain technical concepts to non-technical stakeholders and drive alignment across diverse teams

Managing and optimizing HubSpot at scale, including data hygiene, workflow automation, integration management, and custom reporting

Building dashboards and reports that enable data-driven decision-making for sales, marketing, and leadership teams

Working in environments with both product-led growth and sales-led growth motions, understanding the operational nuances of each

Leading cross-functional projects that improved operational efficiency, data accuracy, or revenue predictability

Working in high-growth SaaS or subscription businesses where you've had to build or scale revenue operations processes

Championing solutions that demonstrated measurable impact on revenue metrics or operational efficiency

High agency and ability to work independently while collaborating effectively with stakeholders across the organization

Systems thinking mindset — you naturally see how pieces connect and can architect solutions that scale

Strong interest in AI and eagerness to experiment with tools that make revenue operations more efficient and effective

Comfort with ambiguity and the ability to bring structure to undefined problems — you're building something new here

Detail-oriented with a commitment to data accuracy, while maintaining perspective on the big picture

Embraces learning with growth mindset and demonstrated ability to master new tools and processes quickly

Preferred

Experience in creator economy, SaaS, or subscription businesses serving individual creators or small businesses

Advanced HubSpot certifications (HubSpot Revenue Operations or similar)

Proficiency with SQL for data analysis and custom reporting

Background with sales compensation, commission tracking, or revenue recognition processes

Familiarity with pricing strategy and packaging for tiered subscription models

Background in both B2C and B2B go-to-market motions

Experience working and closing deals as an Account Executive or Customer Success Manager

Benefits

Profit Sharing https://www.linkedin.com/posts/nathanbarry_convertkit-compensation-model-activity-6991414959247147008-i9V3/?utm_source=share&utm_medium=member_desktop

Kit equity

401k with a 5% match

We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna

$2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget

Individual learning + development budget ($3,500/year)

Gender affirming benefits

Childcare benefit up to $3,000 annually

Twenty (20) days of paid time off during each year of employment

Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work

Ten (10) paid holidays a year

Two weeks of paid sick time each year, including mental health + well being days

Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year

Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months

Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period

Four-week, paid sabbatical after five years with the team

Fantastic in-person or virtual retreats with the team twice a year